At a Glance
- Tasks: Provide 2nd line technical support and resolve customer queries in a fast-paced environment.
- Company: Join a global leader in technology solutions with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Enjoy a dynamic work environment with rotating shifts and ongoing career development.
- Why this job: Make a real difference by helping customers solve technical issues and enhance their experience.
- Qualifications: Strong technical support skills and ability to thrive in a customer-focused role.
The predicted salary is between 27000 - 27000 £ per year.
Technical support - 2nd line - Temporary
Location: Eastleigh / Southampton (Hybrid)
Hours: Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00
Current shifts: 7:00am - 7:00pm, 8:00am - 8:00pm, 9:00am - 9:00pm
Duration: This is an ongoing position
Salary: £27000- pro rata
Dynamite Recruitment is supporting a global leader in technology solutions, looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support skills at 2nd line who thrives in a fast-paced, customer-focused environment.
You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.
Key Responsibilities
- Respond to customer queries via calls, emails, and web portal
- Investigate and resolve technical issues, escalating when necessary
- Log and manage cases from start to finish, maintaining clear documentation
- Contribute to knowledge base updates and team knowledge sharing
- Collaborate with internal and global support teams
- Participate in continuous improvement initiatives
Required Skills
2nd Line Technical Support in Hampshire employer: Dynamite Recruitment Solutions
As a global leader in technology solutions, our company offers an exceptional work environment that prioritises employee growth and development. With a hybrid working model based in Eastleigh/Southampton, we foster a collaborative culture where team members are encouraged to share knowledge and contribute to continuous improvement initiatives. Enjoy the benefits of a rotating shift pattern that promotes work-life balance while being part of a dynamic team dedicated to delivering outstanding customer support.
Contact Details:
Dynamite Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical Support in Hampshire
✨Tip Number 1
Get your tech skills sharp! Brush up on the specific software and tools mentioned in the job description. The more you know, the more confident you'll feel during interviews.
✨Tip Number 2
Practice your customer service skills. Think of examples where you've turned a frustrated customer into a happy one. We all know that great support is about communication, so be ready to share your stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what the company values and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Technical Support in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical support experience, especially in 2nd line roles. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've provided excellent customer support and resolved technical issues in the past.
Showcase Your Communication Skills:As a 2nd Line Technical Support Analyst, clear communication is key. In your application, demonstrate how you effectively communicate with customers and team members, whether through calls, emails, or documentation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Dynamite Recruitment Solutions
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills required for the role. Familiarise yourself with the POS software and any common issues that might arise. Being able to discuss specific troubleshooting techniques will show your expertise and confidence.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've handled difficult customer situations in the past. Highlight your ability to remain calm under pressure and how you’ve successfully resolved issues while keeping the customer satisfied.
✨Be Ready for Scenario Questions
Expect to be asked about hypothetical scenarios related to technical support. Practice answering questions like how you would handle a specific technical issue or a frustrated customer. This will demonstrate your problem-solving skills and your approach to customer care.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
