At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for customers.
- Company: Join a global leader in technology solutions with a dynamic team.
- Benefits: Competitive salary, hybrid work model, and ongoing training opportunities.
- Other info: Enjoy a flexible shift pattern and a fast-paced work environment.
- Why this job: Make a real difference by helping customers solve their tech problems.
- Qualifications: 2+ years in technical support and strong communication skills required.
The predicted salary is between 27000 - 27000 € per year.
Technical support - 2nd line - Temporary
Location: Eastleigh / Southampton (Hybrid)
Hours: Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00
Current shifts: 7:00am - 7:00pm, 8:00am - 8:00pm, 9:00am - 9:00pm
Duration: This is an ongoing position
Salary: £27000- pro rata
Dynamite Recruitment is supporting a global leader in technology solutions, looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support skills at 2nd line who thrives in a fast-paced, customer-focused environment.
You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.
Key Responsibilities
- Respond to customer queries via calls, emails, and web portal
- Investigate and resolve technical issues, escalating when necessary
- Log and manage cases from start to finish, maintaining clear documentation
- Contribute to knowledge base updates and team knowledge sharing
- Collaborate with internal and global support teams
- Participate in continuous improvement initiatives
Required Skills & Experience
- 18 months - 2+ years' experience in technical helpdesk/support
- Strong customer service and communication skills
- Experience with Windows operating systems and basic networking
- Analytical and problem-solving abilities
- Ability to work effectively in a high-paced team environment
Desirable
- Experience with SQL / database management
- Knowledge of payment systems or retail operations
- Additional language skills (Spanish or French)
2nd Line Technical Support in Eastleigh employer: Dynamite Recruitment Solutions
Join a dynamic and innovative global leader in technology solutions, where your role as a 2nd Line Technical Support Analyst will be pivotal in delivering exceptional customer service. With a hybrid working model based in Eastleigh/Southampton, you will benefit from a supportive work culture that prioritises employee growth through continuous improvement initiatives and knowledge sharing. Enjoy a competitive salary and the flexibility of a rotating shift pattern that promotes work-life balance, making this an excellent opportunity for those seeking meaningful and rewarding employment.
Contact Detail:
Dynamite Recruitment Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical Support in Eastleigh
✨Tip Number 1
Get to know the company! Research their products and services, especially their POS software. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting technical issues, try running through common scenarios you might face. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the team is really like. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace 2nd Line Technical Support in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical support experience, especially in 2nd line roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've tackled technical issues in the past and how you’ve contributed to a great customer experience.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dynamite Recruitment Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around POS software and Windows operating systems. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience.
✨Customer Service is Key
Since this role is all about providing top-notch customer support, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to highlight your strong communication and problem-solving skills.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its products. Understanding their technology solutions and how they operate will not only impress your interviewers but also help you tailor your answers to align with their values and goals.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical issues or customer interactions. Practise articulating your thought process clearly and logically, as this will demonstrate your analytical abilities and how you approach problem-solving in a fast-paced environment.
