At a Glance
- Tasks: Help customers and coordinate engineer visits in a dynamic role.
- Company: Join a leading fire and security services company.
- Benefits: Earn £13.23 per hour with full-time hours and no weekends.
- Other info: Immediate start available with opportunities for growth.
- Why this job: Make a real difference while gaining valuable experience in customer service.
- Qualifications: Customer-focused, organised, and confident on the phone.
The predicted salary is between 13.23 - 13.23 £ per hour.
- Customer Service Advisor
- Dinnington | £13.23 per hour | Monday-Friday | Temporary Ongoing | Immediate Start
Want a customer service role where you're actually helping to keep things running safely?
What's in it for you?
- Monday to Friday - no weekend working
- Immediate start available
- Temporary ongoing contract
- Full-time hours
- The opportunity to gain experience within the fire and security services sector
- A varied role where you'll work closely with customers and field-based engineers
This isn't your typical customer service role.
You'll be at the heart of the operation, helping customers with enquiries, coordinating engineer visits, following up on outstanding issues and making sure problems are dealt with quickly and professionally.
If you're organised, confident on the phone and good at keeping calm when things get busy, we'd love to hear from you.
What will you be doing?
Your day will be varied, with responsibilities including
- Handling inbound calls and emails from customers regarding services, appointments, faults and general enquiries
- Supporting engineers in the field by coordinating visits, passing on information and helping resolve customer issues
- Booking, rearranging and confirming engineer appointments
- Dealing with potentially urgent or time-sensitive issues calmly and ensuring they are escalated appropriately
- Accurately updating customer records, job information and communications on internal systems
- Chasing outstanding jobs, engineer updates and customer queries to make sure nothing gets missed
- Handling frustrated customers professionally, listening to their concerns and taking ownership of finding a solution
- Working closely with engineers, account handlers and internal teams to keep jobs moving
- Learning the company's products, services, procedures and industry requirements
What are we looking for?
We're looking for someone who is customer-focused, organised and confident dealing with people.
You might already have experience as a
- Customer Service Advisor
- Contact Centre Advisor
- Helpdesk Advisor
- Service Coordinator
- Repairs or Maintenance Coordinator
- Facilities Coordinator
- Engineering Administrator
- Customer Support Advisor
Experience in a technical, engineering, facilities, maintenance or field-service environment would be a bonus, but it's not essential.
Most importantly, you'll need
- Excellent telephone and communication skills
- A calm and professional approach when dealing with difficult or unhappy customers
- Strong organisational skills and attention to detail
- Good IT skills and confidence using multiple systems
- The ability to prioritise and manage several enquiries at once
- A proactive, problem-solving attitude The ability to work effectively as part of a busy team
Ready for your next opportunity?
We'd love to hear from you.
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Customer Service Advisor in Dinnington employer: Dynamite Recruitment Solutions
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Contact Details:
Dynamite Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Dinnington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dynamite Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dynamite Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Dinnington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dynamite Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Dynamite Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dynamite Recruitment Solutions!
How to prepare for a job interview at Dynamite Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
