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For Companies At a Glance
- Tasks: Handle customer enquiries and convert them into sales while ensuring compliance.
- Company: Respected UK financial services provider with a friendly team.
- Benefits: Competitive salary, private medical insurance, and hybrid working options.
- Why this job: Join a unique office environment and make a real difference in customer care.
- Qualifications: Strong communication skills and experience in customer service or sales.
- Other info: Enjoy long-term stability and excellent career growth opportunities.
The predicted salary is between 25000 - 26000 £ per year.
Location: West Sussex (Office-based). Salary: £25,000 per annum, rising to £26,000 after successful probation. Hours: Full time, Monday–Friday (no weekends).
A well-established and highly respected UK financial services provider is seeking a Customer Sales & Service Operator to join their friendly and professional team based in a truly unique office setting in West Sussex. This is an office-based role offering long-term stability, excellent benefits, and full training within a regulated environment that puts customer care at its heart.
The Role
- Handle inbound and outbound customer enquiries, converting sales opportunities while ensuring all interactions are compliant, accurate, and delivered with care and sensitivity.
Key responsibilities
- Handling customer sales enquiries via telephone, email, and written correspondence
- Converting enquiries into policy sales in line with product terms and FCA requirements
- Completing accurate and sensitive medical screening
- Collecting premium payments accurately and in a timely manner
- Making outbound calls as required
- Using internal sales and customer systems confidently
- Ensuring all communications are clear, accurate, and appropriate
- Treating customers fairly and professionally at all times
- Escalating issues and contributing to continuous service improvement
- Building strong working relationships with internal teams
- Adhering to all regulatory, insurer, and compliance guidelines
About You
- You’ll be a confident communicator with a strong customer focus and the ability to work accurately in a busy, regulated environment.
- You’ll ideally have:
- GCSEs (or equivalent) including English and Maths
- Experience in customer service, sales, insurance, or another regulated environment
- Excellent written and verbal communication skills
- A calm, empathetic, and professional manner
- Strong attention to detail and organisational skills
- Ability to work under pressure during peak periods
- Confidence using Microsoft Office and CRM systems
- A flexible, enthusiastic, and approachable attitude
Salary & Benefits
- £25,000 salary, rising to £26,000 after successful probation
- Contributory pension (2.5% employee / 7.5% employer) – from 3 months’ service
- Private Medical Insurance – from 6 months’ service
- 20 days’ annual leave, increasing by one day per year up to 25 days
- Statutory Bank Holidays in addition to annual leave
- Your birthday off (extra day’s leave)
- Hybrid working embraced (following initial office-based period)
- No weekend working
- Free on-site parking
- Unique working environment within a historic estate
- Death in Service benefit from day one
- Income Protection (permanent health insurance)
- Professional qualification study support
- Discounted travel insurance
Customer Sales & Service Operator in Portsmouth employer: Dynamite Recruitment Solutions Ltd
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales & Service Operator in Portsmouth
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When we chat, drop in some insights about their recent projects or initiatives to impress them.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it relates to the Customer Sales & Service Operator role. We want to hear how your skills can help us provide top-notch customer care.
✨Tip Number 3
Prepare questions for us! Asking thoughtful questions shows you're genuinely interested in the role and the company. Think about what you want to know about our team dynamics or training opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our friendly team in West Sussex.
We think you need these skills to ace Customer Sales & Service Operator in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Sales & Service Operator role. Highlight your relevant experience in customer service and sales, and show us how you can bring that strong customer focus we’re looking for.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent written skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Your Attention to Detail: We value accuracy and attention to detail, especially in a regulated environment. Include examples in your application that showcase how you've successfully managed tasks that require precision and care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the financial services provider. Understand their values, mission, and the specific products they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Sales & Service Operator, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and converting them into sales.
✨Showcase Your Attention to Detail
In this role, accuracy is crucial. Be prepared to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s ensuring compliance or managing customer information, demonstrating this skill can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, and what success looks like in this role. This shows that you’re not just looking for any job, but that you’re keen on finding the right fit for both you and the company.
