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- Tasks: Manage customer complaints and ensure fair, timely resolutions.
- Company: Well-established organisation in Portsmouth with a supportive team.
- Benefits: Competitive pay, hybrid working, and potential for contract extension.
- Why this job: Make a real difference by helping customers resolve their issues.
- Qualifications: Experience in handling complaints and strong communication skills.
- Other info: Opportunity to work in a dynamic environment with career growth potential.
The predicted salary is between 18 - 18 £ per hour.
Overview
Customer Resolution Advisor (Complaints) Portsmouth | Hybrid Working
Salary: £18 per hour (£34,665.99 FTE) | Duration: 4-week contract although this could be extended | Hours: Monday to Friday 37 hours per week
Dynamite recruitment is working in partnership with a well-established organisation who are based in Portsmouth. Due to a busy period, we are currently recruiting Customer Resolution Advisors to support a busy complaints team on a short-term assignment.
This role will focus primarily on Stage 1 complaints, with potential exposure to Stage 2, and more senior escalations at Ombudsman level.
As a customer resolutions advisor / complaints handler, you will manage complaints end to end, ensuring customers receive fair, timely, and high-quality resolutions in line with internal policies and regulatory requirements. You will work closely with operational teams to resolve issues at the earliest opportunity while keeping customers fully informed throughout the process.
Key Responsibilities of a Complaints Handler:
- Managing a caseload of complaints (primarily Stage 1)
- Investigating complaints and identifying effective resolutions
- Communicating clearly and empathetically with customers by phone and in writing
- Ensuring complaint responses meet agreed timescales and quality standards
- Accurately recording actions and outcomes on internal systems
- Identifying root causes and sharing learning to help prevent repeat issues
What We Are Looking For:
- Proven experience handling customer complaints
- Strong written and verbal communication skills
- Ability to manage workloads independently and work to deadlines
- Confident dealing with sensitive and challenging situations
- Experience with repairs or service-related complaints is desirable
To be considered please submit your CV asap, or call Fran Curtis.
Customer Resolutions Executive / Complaints Handler in Portsmouth employer: Dynamite Recruitment Solutions Ltd
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Executive / Complaints Handler in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, it's crucial to convey empathy and clarity. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Resolutions Executive / Complaints Handler in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling customer complaints. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've resolved complaints in the past and why you're excited about joining our team at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and empathetically. We want to see that you can connect with customers effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Know Your Complaints Handling
Make sure you brush up on your complaints handling experience. Be ready to discuss specific examples where you've successfully resolved customer issues, especially in a Stage 1 context. This will show that you understand the role and can hit the ground running.
✨Communicate with Empathy
Since this role involves dealing with sensitive situations, practice how you communicate empathetically. Think about how you would explain complex issues clearly and kindly to a frustrated customer. Role-playing with a friend can help you refine your approach.
✨Familiarise Yourself with Policies
Get to know the internal policies and regulatory requirements related to complaints handling. Being able to reference these during your interview will demonstrate your preparedness and understanding of the industry standards expected in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you identify root causes of complaints and implement solutions. Think of examples where you've not only resolved an issue but also contributed to preventing future problems. This will highlight your proactive approach and commitment to quality service.
