At a Glance
- Tasks: Lead and train a team of technicians in the Fire & Security sector.
- Company: Established Fire & Security business with a strong reputation.
- Benefits: Competitive salary, company van, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on training and upskilling.
- Why this job: Step into a senior role and make a real impact on team development.
- Qualifications: Experience in Fire & Security and strong people management skills.
The predicted salary is between 40000 - 50000 £ per year.
Location - Oxford, Reading, Swindon/South Wales
Competitive Salary plus company van
We are recruiting for a brand new Technical Support Manager role within a long standing large Fire & Security business based near Southampton. This is an exciting opportunity for a technically strong Fire & Security professional who's ready to step into a more senior role.
The TSM must fully engage in the motivation, training and auditing of our technical workforce and Academy Trainees. The responsibility of the TSM is to support the growth of the business by upskilling existing employees and training new entrants to the fire and security market.
- People Management
- Approving / Declining annual leave and family leave types.
- Administrating E-Days to ensure records are accurate and up to date.
- Maintaining accurate records of all current performance of all technicians in upskill programme.
- Ensuring that all steps are adequately followed during all employee life cycles with the business, including probationary review meetings, training path sign‑off and regular time on site to deliver both constructive and positive feedback.
- Being accountable for the team’s performance and monitoring revenue during trainee loan working.
- Assessing and training technicians through a variety of platforms in line with British Standards and ensuring they complete their training path as required.
- Working with the Service Manager to ensure fair management of staff by utilising company policy and procedure, using HR support as required to aid the uplift of capability or conduct where required.
- Training
- Assessing and training technicians at the request of the SM as they move through their training path, in a manner that is supportive to aid progression.
- Supporting future development using the Technician upskill programme.
- Auditing technicians to identify any gaps in knowledge that need addressing and delivering solutions either yourself or via another FLM.
- Attending training on site with technicians within your specialism once a month at our training hubs, with a clear understanding of your remit for each session.
- When required and appropriate, training all staff on Fire Industry specifics through a variety of platforms.
Apply now or contact diane.morton@dynamiterecruitment.com
Technical Support Manager - Oxford/Reading/South Wales employer: Dynamite Recruitment Solutions Ltd
Join a well-established and respected Fire & Security business that prioritises employee development and growth. As a Technical Support Manager, you will benefit from a supportive work culture that values training and upskilling, alongside competitive remuneration and a company van. This role offers the unique opportunity to shape the future of our technical workforce while working in a dynamic environment across Oxford, Reading, and South Wales.
Contact Details:
Dynamite Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager - Oxford/Reading/South Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or webinars to meet potential employers and show them what you've got. Remember, it's all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to training and development. Be ready to discuss how your experience aligns with their needs, particularly in motivating and upskilling teams.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in technical support and training. This will help you stand out and demonstrate your capability to manage and develop a team effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Manager - Oxford/Reading/South Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Manager role. Highlight your experience in fire and security, people management, and training. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've motivated teams or trained new staff in the past. We love a good story!
Showcase Your Technical Skills:Since this is a technical role, don’t forget to showcase your technical expertise in fire and security systems. Mention any relevant certifications or training you've completed. We’re keen to see your qualifications!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Know Your Fire & Security Stuff
Make sure you brush up on your technical knowledge related to fire and security systems. Be ready to discuss specific technologies, standards, and practices that are relevant to the role. This will show that you're not just a people manager but also a technical expert.
✨Showcase Your People Skills
As a Technical Support Manager, you'll be managing a team. Prepare examples of how you've motivated, trained, or supported your team in the past. Think about times when you provided constructive feedback or helped someone through their training path.
✨Understand the Business Goals
Familiarise yourself with the company's mission and how the Technical Support Manager role contributes to its growth. Be ready to discuss how you can help upskill existing employees and train new entrants effectively, aligning with the business's objectives.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training programmes, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
