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For Companies At a Glance
- Tasks: Deliver exceptional customer service and handle diverse enquiries via phone and email.
- Company: Join a growing global organisation with a supportive team culture.
- Benefits: Enjoy 25 days holiday, company pension, and free onsite parking.
- Other info: Ideal for problem-solvers who thrive in dynamic settings.
- Why this job: Make a real impact in a fast-paced, customer-focused environment.
- Qualifications: Experience in administration and customer service with strong communication skills.
The predicted salary is between 30000 - 30000 ÂŁ per year.
The Opportunity: Dynamite Recruitment is delighted to be partnering with a well‑established and growing global organisation seeking a Customer Support Administrator to join their small, close‑knit and supportive team based in Waterlooville. This is a fantastic opportunity to become part of an expanding business within specialist communications, working with a portfolio of prestigious customers as the company continues to grow and evolve.
The Benefits:
- 25 days holiday
- Company Pension
- Onsite Free Parking
The Role of a Customer Service Administrator: You’ll play a key role in delivering exceptional customer service, acting as the first point of contact for customers. You’ll handle a wide range of billing and service enquiries via phone and email, ensuring each interaction is handled professionally, efficiently, and with a customer‑first approach. No two days are the same in this role. You’ll be supporting customers with varied and often complex enquiries, building strong relationships, and working closely with internal teams to ensure issues are resolved smoothly and to a high standard. This is an ideal opportunity for someone who enjoys variety, problem‑solving, and working in a fast‑paced, customer‑focused environment.
What we’re looking for:
- Proven experience within administration and customer service roles
- Highly organised with excellent attention to detail and accuracy
- Calm and composed under pressure, with the ability to prioritise effectively
- Confident and assertive, able to challenge and push back when appropriate
- Excellent communication skills, both verbal and written
- Strong IT capability with excellent Microsoft Office skills (Word, Excel, Outlook)
- Naturally inquisitive with a strong questioning and problem‑solving mindset
- Hands‑on and proactive, with a roll‑your‑sleeves‑up attitude
- Friendly, enthusiastic team player who enjoys supporting colleagues and customers alike.
If you’re looking for a role where you can truly make an impact and be part of a supportive, close‑knit team, we’d love to hear from you.
Customer Support Administrator in Hampshire employer: Dynamite Recruitment Solutions Ltd
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Support Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your experience.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Office or any other relevant tools, be ready to discuss how you’ve used them in past roles. We want to see how you can bring that expertise to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our close-knit team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Customer Support Administrator in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and administration experience, as we want to see how you can bring value to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and personality!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application is clear and professional. We appreciate good communication, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult situations and provide examples of your past experiences. This will show that you understand the importance of a customer-first approach.
✨Show Off Your Organisational Skills
Since the role requires excellent organisation, prepare to talk about how you manage your time and prioritise tasks. You could even bring a simple example of a system or method you use to stay organised in your daily work.
✨Demonstrate Your Problem-Solving Mindset
Think of a few scenarios where you successfully resolved complex customer issues. Be ready to explain your thought process and how you approached each situation. This will highlight your inquisitive nature and ability to think on your feet.
✨Practice Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with expressing yourself, both verbally and in writing.