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- Tasks: Assist customers via phone and email, managing accounts and resolving enquiries.
- Company: Join a vibrant, people-focused team in a hybrid working environment.
- Benefits: Enjoy a competitive salary, bonus, gym memberships, and generous holiday.
- Other info: Flexible hours and great opportunities for learning and development.
- Why this job: Make a real difference by delivering excellent customer service every day.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 28500 - 29900 £ per year.
Location: Hybrid – 2 days from home, 3 days in-office, Following probation
Salary: £28,500 plus a 5% bonus – OTE £29,900
Benefits:
- Hybrid working – 2 days remote after probation
- 6% pension contribution
- Employee car scheme – Drive a fully insured brand-new car for just £200/month (you can add family members also)
- Gym memberships & well-being hours
- 25-30 days holiday (based on service)
- Enhanced maternity, paternity & premature baby leave
- Learning & development opportunities
- Many more amazing benefits
Hours: Monday to Friday, 37.5 hours per week (flexible between 8 AM – 6 PM)
What you'll be doing:
- Assisting customers over the phone and by email with a wide range of enquiries
- Managing client accounts and building lasting relationships
- Following enquiries through from initial contact to resolution
- Handling complaints in a professional and empathetic manner
- Working with internal departments and third parties to support customer needs
- Completing a range of administrative tasks and call handling duties
What we’re looking for:
- Previous telephone-based customer service or call centre experience
- Strong communication and interpersonal skills
- Ability to multitask and work under pressure
- Great attention to detail and solid admin skills
- Proficiency in Microsoft Office, especially Outlook and Excel
If you’re passionate about delivering excellent service and want to work in a vibrant, people-focused team, we’d love to hear from you!
Locations
Customer Service Executive/ Co-ordinator in Hampshire, Portsmouth employer: Dynamite Recruitment Solutions Ltd
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive/ Co-ordinator in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be assisting customers over the phone and via email, role-play with a friend or family member to get comfortable handling different types of enquiries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Executive/ Co-ordinator in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant achievements to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your skills align with our needs. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled enquiries and complaints in the past. Think of specific examples that showcase your ability to empathise with customers and resolve issues effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of phone and email communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering questions confidently.
✨Demonstrate Your Multitasking Ability
Prepare to discuss how you manage multiple tasks at once. Think of scenarios where you successfully juggled various responsibilities, especially in a fast-paced environment. This will show that you can handle the demands of the role.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Outlook and Excel is key, make sure you're comfortable using these tools. You could mention any relevant experience or projects where you've used them effectively, as this will highlight your attention to detail and admin skills.