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- Tasks: Manage leasehold properties and provide expert advice to customers.
- Company: Leading housing provider with a focus on customer care.
- Benefits: Competitive salary, hybrid working after probation, and supportive team environment.
- Why this job: Make a real difference in the lives of homeowners and shared-ownership residents.
- Qualifications: Experience in leasehold management and knowledge of relevant legislation.
- Other info: Opportunity for career growth within a respected organisation.
The predicted salary is between 30000 - 41000 ÂŁ per year.
Location: Eastleigh (after probation hybrid working, with Monday and Friday at home)
Salary: ÂŁ36,980 P/A
Hours: Monday to Friday, 37 hours per week.
Contract: this is a temporary contract of at least 3 months, with potential to remain on a permanent basis - however, this is not guaranteed.
Our client, a leading housing provider, is seeking an experienced Leasehold Administrator to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared‑ownership customers are responsive, professional, and customer‑focused. You will provide a comprehensive management service across the leasehold and shared‑ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management.
Key Responsibilities
- Manage a wide portfolio, taking full responsibility for all aspects of leasehold management.
- Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities.
- Support the Leasehold Administration team with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary.
- Support Section 20 and QLTA consultations and manage responses.
- Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes.
- Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken.
- Resolve complaints and enquiries promptly and effectively.
Skills & Experience
- Proven knowledge and experience in leasehold management for leasehold and shared‑ownership customers.
- CIH or RPM qualification (or willingness to work toward one).
- Strong understanding of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders.
- Hands‑on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges.
- Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management.
- Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact.
Why Join Our Client
This is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You'll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared‑ownership residents.
How to Apply
If you have the skills, experience, and drive to excel in this role, we'd love to hear from you on 02392 455422/email your CV to molly.martin@dynamiterecruitment.com.
Leasehold Administrator in Eastleigh employer: Dynamite Recruitment Solutions Ltd
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Administrator in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Leasehold Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of leasehold management and relevant legislation. We recommend practising common interview questions and scenarios related to leasehold issues, so you can showcase your expertise and problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Leasehold Administrator gig! We make it easy for you to submit your application and get noticed by the right people. Plus, it’s a great way to show your enthusiasm for the role!
We think you need these skills to ace Leasehold Administrator in Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Leasehold Administrator role. Highlight your experience in leasehold management and any relevant qualifications, like CIH or RPM. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leasehold management and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Relevant Experience: When detailing your experience, focus on specific examples that demonstrate your knowledge of leasehold law and customer service. We want to know how you've handled complex cases and resolved issues effectively in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Know Your Leasehold Stuff
Make sure you brush up on your knowledge of leasehold management, especially the Commonhold and Leasehold Reform Act 2002. Being able to discuss specific lease clauses and covenants confidently will show that you're the expert they need.
✨Showcase Your Customer Focus
Since this role is all about being responsive and professional with customers, prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to resolve issues effectively and maintain a positive relationship.
✨Prepare for Complex Scenarios
Think about some complex cases you've managed before and be ready to discuss them. This could include anything from enforcement actions to dealing with subletting fraud. Demonstrating your problem-solving skills will set you apart.
✨Engage with the Team Spirit
This position involves working closely with residents' associations and other team members. Be prepared to talk about your teamwork experiences and how you’ve collaborated on projects or improvements in the past. Show that you’re a team player who values collaboration.
