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- Tasks: Provide 2nd line technical support for POS software and resolve customer queries.
- Company: Join a global leader in technology solutions with a dynamic team.
- Benefits: Competitive salary, hybrid work model, and ongoing training opportunities.
- Other info: Immediate start with flexible shift patterns and great team collaboration.
- Why this job: Kickstart your career in tech support and make a real difference for customers.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Technical support - 2nd line - Temporary
Location: Eastleigh / Southampton (Hybrid)
Hours: Rotating shift pattern: 4 days on / 4 days off. Coverage Monday to Sunday, 06:00 - 23:00. Current shifts: 7:00am - 7:00pm, 8:00am - 8:00pm, 9:00am - 9:00pm.
Duration: This is an ongoing position.
Salary: £27,000 - pro rata.
Dynamite Recruitment is supporting a global leader in technology solutions, looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support skills at 2nd line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.
Key Responsibilities:- Respond to customer queries via calls, emails, and web portal.
- Investigate and resolve technical issues, escalating when necessary.
- Log and manage cases from start to finish, maintaining clear documentation.
- Contribute to knowledge base updates and team knowledge sharing.
- Collaborate with internal and global support teams.
- Participate in continuous improvement initiatives.
- 18 months - 2+ years' experience in technical helpdesk/support.
- Strong customer service and communication skills.
- Experience with Windows operating systems and basic networking.
- Analytical and problem-solving abilities.
- Ability to work effectively in a high-paced team environment.
- Experience with SQL / database management.
- Knowledge of payment systems or retail operations.
- Additional language skills (Spanish or French).
Apply Today: If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment.
Locations
2nd line windows support in Eastleigh, Hampshire employer: Dynamite Recruitment Solutions Ltd
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line windows support in Eastleigh, Hampshire
✨Tip Number 1
Get your tech skills ready! Brush up on your Windows operating systems and basic networking knowledge. We want to see you shine in those interviews, so be prepared to talk about your experience troubleshooting issues.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a world-class customer experience, think of examples where you've gone above and beyond for a customer. We love hearing about those moments!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the inside scoop on what it’s really like working in the team. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. We’re excited to meet candidates who are ready to jump into this dynamic role, so don’t hesitate to hit that apply button!
We think you need these skills to ace 2nd line windows support in Eastleigh, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience, especially in 2nd line roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with Windows operating systems and any relevant technical skills that align with what we’re looking for.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, let us know how you’ve effectively resolved customer queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our dynamic team!
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows operating systems and basic networking. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience.
✨Showcase Your Customer Service Skills
Since this role is all about providing a world-class customer experience, prepare examples of how you've successfully resolved customer issues. Highlight your communication skills and how you keep customers informed throughout the support process.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its POS software. Understanding their products and services will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of a few challenging situations you've encountered in previous roles and how you resolved them, focusing on your analytical approach and teamwork.