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- Tasks: Provide 2nd line technical support and troubleshoot customer issues.
- Company: Join a global leader in technology solutions with a dynamic team.
- Benefits: Competitive salary, hybrid work, and opportunities for growth.
- Other info: Immediate start in a fast-paced, collaborative environment.
- Why this job: Make a real impact by delivering world-class customer experiences.
- Qualifications: 18 months to 2+ years in technical support and strong communication skills.
The predicted salary is between 27000 - 27000 £ per year.
Technical support - 2nd line - Temporary
Location: Eastleigh / Southampton (Hybrid)
Hours: Rotating shift pattern: 4 days on / 4 days off. Coverage Monday to Sunday, 06:00 - 23:00. Current shifts: 7:00am - 7:00pm, 8:00am - 8:00pm, 9:00am - 9:00pm.
Duration: This is an ongoing position
Salary: £27,000 pro rata
Dynamite Recruitment is supporting a global leader in technology solutions, looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support skills at 2nd line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.
Key Responsibilities- Respond to customer queries via calls, emails, and web portal
- Investigate and resolve technical issues, escalating when necessary
- Log and manage cases from start to finish, maintaining clear documentation
- Contribute to knowledge base updates and team knowledge sharing
- Collaborate with internal and global support teams
- Participate in continuous improvement initiatives
- 18 months - 2+ years' experience in technical helpdesk/support
- Strong customer service and communication skills
- Experience with Windows operating systems and basic networking
- Analytical and problem-solving abilities
- Ability to work effectively in a high-paced team environment
- Experience with SQL / database management
- Knowledge of payment systems or retail operations
- Additional language skills (Spanish or French)
Apply Today: If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment.
Locations
2nd Line IT Support in Eastleigh, Hampshire employer: Dynamite Recruitment Solutions Ltd
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support in Eastleigh, Hampshire
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Windows operating systems and basic networking. Being able to demonstrate your expertise in these areas will give you a leg up during technical assessments.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can significantly boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team.
We think you need these skills to ace 2nd Line IT Support in Eastleigh, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience, especially in 2nd line roles. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service and problem-solving abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with Windows operating systems and any relevant knowledge of SQL or payment systems to grab our attention.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s through your CV or cover letter, let us know how you handle customer queries and resolve issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our dynamic team!
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows operating systems and basic networking. Be ready to discuss your previous experiences in 2nd line support and how you've tackled specific issues.
✨Show Off Your Customer Service Skills
This role is all about providing a world-class customer experience. Prepare examples of how you've handled difficult customer queries or resolved issues efficiently. Highlight your communication skills and ability to work in a fast-paced environment.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its POS software. Understanding their products and services will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of situations where you had to troubleshoot technical issues or collaborate with teams to resolve customer problems, and be ready to share those stories.