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- Tasks: Manage client enquiries and relationships, providing support via email and phone.
- Company: Join a dynamic team in Portsmouth focused on exceptional customer service.
- Benefits: Enjoy a hybrid work model after probation and a competitive salary.
- Why this job: Perfect for those who thrive in a fast-paced environment and love helping others.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Flexible working hours between 8AM and 6PM, Monday to Friday.
The predicted salary is between 15000 - 35000 £ per year.
Customer Service Executive This is a month contract Location: Portsmouth (Hybrid after probation) Salary: £25,000 P/A Pro rata Hours: Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8AM and 6PM. A fantastic opportunity has become available for an experienced Customer Service Executive, to join a team whereby you would manage various client enquiries, managing client accounts and relationships and no two enquiries will be the same. As a Customer Service Executive you will be responsible for: Supporting with a high volume of written/email enquiries, as well as some telephone based needs. Managing business customer relationships. Handle general customer communication from the initial point of contact through to completion. Manage complaints where required. Liaising with third parties and internal departments to support each customer enquiry. Transfer calls to relevant departments. Administrative support and duties. Experience required: Previous telephone-based customer service experience ideally. Strong communication skills and experience. Ability to work under pressures. Good administration skills and experience. Ability to multitask and organise you…
Customer Services - 9months employer: Dynamite Recruitment Solutions Ltd
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services - 9months
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone-based interactions, being clear and concise will set you apart.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your past experiences where you successfully managed multiple inquiries or tasks at once.
✨Tip Number 4
Research the company and its values. Understanding what they stand for will help you align your answers with their expectations during the interview process.
We think you need these skills to ace Customer Services - 9months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles involving telephone-based support. Emphasize your communication skills and ability to manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries and complaints in the past.
Highlight Flexibility: Since the role requires flexibility in working hours, mention your availability and willingness to adapt to the required schedule in your application.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as strong attention to detail is crucial in customer service roles.
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. You might be asked to role-play a customer interaction, so practice articulating your thoughts and responses.
✨Highlight Your Experience with Customer Enquiries
Make sure to discuss your previous experience handling customer enquiries, especially in a telephone-based environment. Share specific examples of how you managed different types of inquiries and resolved issues, as this will show your capability to handle the varied nature of the role.
✨Demonstrate Your Multitasking Abilities
In this role, you'll need to juggle multiple tasks simultaneously. Prepare to discuss situations where you've successfully managed several responsibilities at once. This could include managing client accounts while responding to emails or phone calls.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complaints. Think of examples from your past experiences where you turned a negative situation into a positive outcome, and be ready to explain your thought process.
