Customer Service Executive/ Call Handler

Customer Service Executive / Call Centre Operative

Start Date: Immediate

Location: Portsmouth

Salary: £12.50- £12.85 per hour

This is a temporary position to start ASAP, for 7 months.

Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following: Monday to Friday, 8am to 4.30pm OR 8.30am to 5pm OR 9.30am to 6pm.

Dynamite Recruitment is delighted to represent this corporate client in recruiting for a Customer Service Advisor to join the team in Portsmouth. Our clients offer a specialist service and pride themselves on going the extra mile for a customer.

Responsibilities:

• Assisting within a specialist Customer Support team.
• Taking a high volume of calls from customers and assisting them with their enquiries.
• Arranging car services, MOTs, and repairs to vehicles.
• Handling a variety of customer enquiries via email and telephone.
• Processing legal documents onto the system.
• Data entry of highly important information.
• Liaising with third parties to manage customer enquiries and issues.
• Complaint handling.
• Ensuring information input onto the system is accurate and administration tasks are handled with care.

Requirements:

• Previous experience in managing high call volumes in a previous position.
• Previous experience in a telephone-based customer service role.
• Computer literate.
• A “can do” attitude and willingness to learn.
• Good eye for detail and strong IT skills.
• Available to start immediately.

Please submit your CV immediately!

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