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For Companies Hybrid working: This position will allow you to work 2 days at home and 3 days in the office after probation.
Location: Portsmouth
Hours: Monday – Friday, 37.5 hours (you will need to be flexible between the hours of 8AM and 6PM)
Salary: £23,750 plus an opportunity to earn an additional 5%
Benefits include:
- Hybrid working
- Pension - 6% contribution
- Employee car scheme
- Well-being hours
- Gym memberships
- Holiday of between 25 and 30 days dependent on level of service
- Enhanced maternity
- Private medical insurance, paternity and premature baby leave
- Learning hours and several more
As a Customer Service Executive, you will work within a specialist department to manage customers via email and on the telephone with their needs. Key duties will include:
- Speaking to customers on the phone and via email.
- Working with third-party suppliers to provide a seamless service for the customer.
- Assisting the customer from the first notification of an incident through to completion and anything in between.
- Taking accurate information from the customer whilst processing the details onto the system.
- Making fast decisions on who is at fault and documenting this with accuracy.
- Managing multiple inboxes whilst taking calls and prioritizing tasks.
- Taking down high volumes of information quickly and accurately and managing your time effectively to chase repairs and complete tasks between calls.
- Ensuring the quality of the calls made is paramount to the business, taking ownership of a problem, using your initiative, and seeing it through to the end.
The ideal Customer Service Executive will have/be:
- Previous experience of managing customers on the telephone or in a call centre environment.
- Ideally worked in insurance, financial services, accident management, car dealerships, garages, or anything similar (this isn’t essential).
- Ability to multitask.
- Well organized.
- Ability to take down information quickly and accurately.
- Fully competent in using Microsoft Word and Excel.
- Excellent attention to detail.
- Enjoy being busy.
To be considered for this position, please submit your CV ASAP or call the Commercial Team on 02392 455422.
Customer Service Executive employer: Dynamite Recruitment Solutions Ltd
Join a dynamic team as a Customer Service Executive in Portsmouth, where we prioritise employee well-being and professional growth. Enjoy the benefits of hybrid working, generous holiday allowances, and a supportive work culture that values your contributions. With opportunities for learning and development, you will thrive in an environment that encourages flexibility and teamwork, making it an excellent place to build a rewarding career.
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
