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- Tasks: Engage with clients through calls and emails, tackling diverse enquiries daily.
- Company: Join a dynamic UK service provider known for its supportive team culture.
- Benefits: Enjoy hybrid working, competitive salary, and fantastic perks after probation.
- Why this job: Experience a varied role that challenges you while making a real impact on customers' lives.
- Qualifications: Previous call handling or customer support experience is essential; strong communication skills are a must.
- Other info: Work 40 hours weekly on a flexible shift rota, with opportunities for growth.
The predicted salary is between 18000 - 24000 £ per year.
Customer Service Executive
Location: Hybrid/Portsmouth (After probation, 3 days from home, 2 days in-office)
Salary: £26,210 (Rising to £30,300)
Start date: September 2025
Hours: 40 hours per week (Shift rota between 7:15AM – 8:45PM)
Monday to Sunday with one weekend on and the next off.
Why Join Us?
We are offering a fantastic opportunity with excellent benefits:
- Salary Progression: Starting at £26210 rising to £30K
- Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
- Employee Benefits:
- Cycle-to-work scheme
- Health & Wellbeing Programme
- Gym membership discounts
- Pension
- Discounts on travel & medical insurance products
- Onsite canteen
- Free car parking
- Simply Health cover (optical, dental, and medical)
- Employee Assistance Cover (including optical)
- Hybrid Working: Equipment provided for home office setup
About the Role:
Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You\’ll be tackling a variety of customer inquiries in a fast-paced environment.
Key Responsibilities:
- Manage client enquiries via email and phone
- Provide customers with timely updates and resolutions
- Prioritize tasks based on urgency and deadlines
- Liaise with internal and external third parties to manage expectations
- Complete high volumes of important administrative tasks
- Handle challenging situations with professionalism and care, including vulnerable customers
- Ensure compliance with all procedures and regulations
Skills & Experience:
The ideal candidate will:
- Have previous call handling, call centre, or customer support experience
- Be able to support customers from start to finish
- Demonstrate excellent communication skills
- Be comfortable multitasking under pressure
- Have strong administration skills
- Be proficient in Microsoft Office
Interested?
Submit your CV now to be considered for this exciting opportunity. We look forward to hearing from you!
#evergreen #J-18808-Ljbffr
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready for the variety of enquiries you'll face.
✨Tip Number 2
Brush up on your multitasking abilities. Since the role involves managing multiple tasks under pressure, practice handling different types of enquiries simultaneously, perhaps through role-playing with a friend or using online simulations.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their values and the specific challenges they face will allow you to tailor your responses in the interview, making you stand out as a candidate who is genuinely interested.
✨Tip Number 4
Prepare examples from your past experiences that showcase your communication skills and ability to manage challenging situations. Being able to articulate these stories will help you convey your suitability for the role effectively.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, call handling, and administration. Use specific examples that demonstrate your ability to manage enquiries and multitask under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention your experience with managing challenging situations and how you prioritise tasks effectively.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any other tools you've used in previous roles. Mention your ability to liaise with third parties and manage client expectations.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Let them know why you want to work in customer service and how you can contribute to their team.
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Showcase Your Communication Skills
Since this role involves managing client enquiries, it's crucial to demonstrate your communication skills during the interview. Be clear and articulate in your responses, and consider providing examples of how you've effectively communicated with customers in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations, such as dealing with panicked or vulnerable customers. Prepare specific examples from your past experiences where you successfully managed difficult calls or resolved customer issues.
✨Highlight Your Multitasking Abilities
This role requires multitasking under pressure, so be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share a situation where you juggled multiple responsibilities while maintaining high-quality service.
✨Familiarise Yourself with Compliance Standards
Understanding compliance is key in customer service roles. Brush up on relevant regulations and be prepared to discuss how you ensure compliance in your work. This will show your potential employer that you take these responsibilities seriously.