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For Companies At a Glance
- Tasks: Assist customers with insurance claims and manage a portfolio from start to finish.
- Company: Join an internationally recognised company with a supportive team culture.
- Benefits: Enjoy competitive salary, free health plan, gym access, and annual bonuses.
- Why this job: Make a real difference by helping customers during challenging times.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Hybrid working options available after probation with excellent growth opportunities.
The predicted salary is between 26210 - 30300 £ per year.
Overview
Customer Service Executive/Claims Handler – Portsmouth, hybrid options available after probation.
Salary: £26,210 starting salary, with an opportunity for this to rise to over £30,300.
Start date: November 2025
Benefits
- Free on-site parking
- Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
- Consistent development and growth opportunities.
- Consistent salary increases.
- Free annual travel insurance (subject to qualifying criteria)
- Discount on your home and motor insurance.
- Salary supplements for using an additional language.
- Annual Bonus scheme of approx. 5%
- Fully equipped gym and other social club facilities.
- Hybrid working.
Hours
FULL TIME hours, working on a rota basis. Monday to Friday between the hours of 8AM-6.15PM. (1 in 6) Saturdays between the hours of 8AM-4.30PM.
The original notice: Dynamite Recruitment is working alongside an internationally recognised company, that is looking for confident Customer Service Executive to join their Claims team on a permanent basis.
Responsibilities
- Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims.
- Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion.
- Ensure all relevant information is captured and updated on the system for each customer.
- Accurately assess claims in line with policy terms and conditions.
- Pay valid claims quickly without unnecessary delay.
- Ensure customers who aren\\\’t covered are informed at the first opportunity.
- Assess and raise awareness of any fraudulent activity.
- To empathise with customers and ensure that you are there to support them at a very challenging time.
- Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
- Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible.
- Ensure all documentation relating to a case is attained and uploaded both timely and accurately.
- Input data to a claims management system with a high level of accuracy.
The ideal Customer Service Executive/Claims Handler will have
- Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc…)
- High levels of personal resilience.
- Must be able to multi-task.
- First-class verbal and written communication skills
- Must be comfortable with navigating computer systems (full training will be given)
- High levels of pro-activity; good organisation and planning skills
- Great team player.
- An ability to stay calm, confident and focussed while handling high numbers of incoming calls.
- The ability to reassure others and display high levels of empathy.
- Competent at using complex computer systems.
- Numerate and able to understand and process information quickly.
- Literate with the ability to tailor communication suitable for the appropriate audience.
- High levels of attention to detail.
To be considered please submit your CV as soon as possible, or call Fran Curtis on 02392 455422.
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Claims Handler employer: Dynamite Recruitment Solutions Ltd
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Claims Handler, you'll be dealing with customers all day. Role-play with a friend or family member to get comfortable with handling different scenarios and questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Handler role. Highlight any customer service experience you have, especially in high-pressure situations, as this will show us you're ready for the challenge.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about joining our team. Share specific examples of how you've handled customer queries or claims in the past, and don’t forget to mention your empathy and communication skills!
Showcase Your Attention to Detail: In the claims handling world, accuracy is key! Make sure your application is free from typos and errors. This not only shows us your attention to detail but also sets a great first impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of insurance claims processes. Understand common terms and conditions, as well as what makes a claim valid or fraudulent. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer queries or complaints. Highlight your ability to empathise with customers during challenging times, as this is crucial for a Claims Handler role.
✨Practice Your Communication
Since first-class verbal and written communication skills are essential, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend to ensure you can convey your ideas effectively.
✨Demonstrate Your Resilience
Be ready to discuss how you manage stress and stay calm under pressure. Share specific instances where you've had to multi-task or handle high volumes of calls, showcasing your organisational skills and ability to remain focused.
