At a Glance
- Tasks: Provide 2nd line technical support and resolve customer queries in a fast-paced environment.
- Company: Join a global leader in technology solutions with a dynamic team.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Immediate start available with rotating shifts and excellent team collaboration.
- Why this job: Make a real impact by delivering world-class customer experiences.
- Qualifications: 18 months to 2+ years in technical support and strong communication skills.
The predicted salary is between 27000 - 27000 £ per year.
Technical support - 2nd line - Temporary
Location: Eastleigh / Southampton (Hybrid)
Hours: Rotating shift pattern: 4 days on / 4 days off. Coverage Monday to Sunday, 06:00 - 23:00. Current shifts: 7:00am - 7:00pm, 8:00am - 8:00pm, 9:00am - 9:00pm.
Duration: This is an ongoing position.
Salary: £27,000 pro rata.
Dynamite Recruitment is supporting a global leader in technology solutions, looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support experience who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience.
Key Responsibilities:- Respond to customer queries via calls, emails, and web portal.
- Investigate and resolve technical issues, escalating when necessary.
- Log and manage cases from start to finish, maintaining clear documentation.
- Contribute to knowledge base updates and team knowledge sharing.
- Collaborate with internal and global support teams.
- Participate in continuous improvement initiatives.
- 18 months - 2+ years' experience in technical helpdesk/support.
- Strong customer service and communication skills.
- Experience with Windows operating systems and basic networking.
- Analytical and problem-solving abilities.
- Ability to work effectively in a high-paced team environment.
- Experience with SQL / database management.
- Knowledge of payment systems or retail operations.
- Additional language skills (Spanish or French).
Apply Today: If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment.
2nd Line Technical Support employer: Dynamite Recruitment Solutions Ltd
Join a global leader in technology solutions that values its employees and fosters a collaborative work culture. With a focus on continuous improvement and professional development, this role offers the opportunity to thrive in a fast-paced environment while enjoying the benefits of a hybrid working model in Eastleigh/Southampton. Employees are encouraged to grow their skills and contribute to a world-class customer experience, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Dynamite Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical Support
✨Tip Number 1
Get to know the company! Research their products and services, especially their POS software. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues you might face in a 2nd line support role and how you'd resolve them. Being able to demonstrate your analytical abilities can really set you apart.
✨Tip Number 3
Network with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the team is really like. Plus, it shows initiative and can give you an edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line Technical Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support, especially any roles where you've provided second-line support. We want to see how your skills match up with what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your strong communication skills. Use examples in your application that showcase how you've effectively resolved customer queries in the past.
Highlight Relevant Experience:If you've worked with Windows operating systems or have experience in SQL/database management, make sure to mention it! We love seeing candidates who can hit the ground running with their technical know-how.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around POS software and Windows operating systems. Be ready to discuss troubleshooting methods and any relevant experience you've had in resolving technical issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing a world-class customer experience, prepare examples of how you've handled customer queries in the past. Think about times when you went above and beyond to resolve an issue or improve a customer's experience.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical problems. Practise articulating your thought process clearly and logically. This will demonstrate your analytical skills and ability to work under pressure.
✨Be Ready for Team Collaboration Questions
This position involves working with internal and global support teams, so be prepared to discuss your experience in team settings. Share examples of how you've contributed to team success or participated in continuous improvement initiatives.
