Claims Handler/Customer Service
Salary: £27,980.00 starting salary (up to £32,000 within 12-24 months)
Location: Portsmouth (office-based during probation, then hybrid thereafter)
Start date: 23rd November 2026
Hours: Full-time, shift patterns provided around 5 weeks in advance...
- Monday-Friday, with start times between 8.00am and 9.45am
- Finish times between 4.30pm and 6.15pm
- Approximately 1 in 5 Saturdays, with a day off in lieu
- Occasional bank holiday working
The Benefits
- Incremental salary increases up to just over £32,000 within 12-24 months
- Hybrid working available after probation
- Free on-site parking
- Free Health Cash Plan, including dental and prescriptions
- Free annual travel insurance, subject to criteria
- Discounts on insurance products
- On-site gym and social facilities
- Full training and ongoing development
- Excellent career progression opportunities
- Plus, many more benefits
About the Role
Dynamite Recruitment is looking for Claims Handler/Customer Service to join an established organisation with excellent training and career development opportunities. You'll be helping customers with their insurance claims, providing support when they may be dealing with unexpected or stressful situations.
Your day-to-day role will include:
- Handling customer queries by phone and email
- Assessing and investigating claims
- Checking policy cover
- Gathering information and supporting documentation
- Providing clear and helpful information to customers
- Negotiating and settling claims where appropriate
- Managing a high volume of work while maintaining accuracy
- Providing a professional and empathetic service
What We're Looking For
You'll ideally have:
- You must be available to interview on the 27th Oct, 4th/10th November
- Previous customer service experience
- Experience in a call centre, claims or insurance environment is useful but not essential
- Good telephone and written communication skills
- Strong attention to detail
- Good computer skills
- The ability to stay organised and calm under pressure
- Good numerical ability
- A friendly and empathetic approach
- The ability to manage multiple tasks and work to deadlines
Training
You will complete a 7-week full-time training programme, Monday to Friday, 9.00am-5.30pm.
Full training and support will be provided, so you don't need previous claims experience to be considered. You must be available to attend the full 7-week training programme.
Interested?
If you're looking for a role with excellent training, career progression, great benefits and the opportunity to work from home once established in the role, we'd love to hear from you.
#Commercial2026
Claims Handler/Customer Service in Portsmouth employer: Dynamite Recruitment Solutions Ltd Careers
Join a dynamic property services organisation that prioritises employee growth and well-being, offering a competitive salary, company vehicle, and a comprehensive benefits package. With a strong focus on team leadership and client relationships, this role provides an excellent opportunity to thrive in a supportive work culture that values recognition and professional development. Located in a vibrant area, employees enjoy generous leave options and various health initiatives, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Dynamite Recruitment Solutions Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler/Customer Service in Portsmouth
✨Dive Into Industry Networking Events
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Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Dynamite Recruitment Solutions Ltd Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Dynamite Recruitment Solutions Ltd Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Dynamite Recruitment Solutions Ltd Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Dynamite Recruitment Solutions Ltd Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Dynamite Recruitment Solutions Ltd Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
