At a Glance
- Tasks: Support users with tech issues and help roll out innovative software solutions.
- Company: Join a friendly, dynamic team in Newbury on a fixed-term contract.
- Benefits: Gain valuable experience, develop your skills, and work in a collaborative environment.
- Other info: Exciting opportunity to grow with a transformative software platform.
- Why this job: Be the go-to tech support hero and make a real impact on user experience.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 32243 - 39408 £ per year.
Are you a technically-minded problem solver who enjoys helping people get the most out of technology?
Our client is seeking an enthusiastic IT Support Assistant to join their small, friendly, and dynamic team in Newbury on a 10-12 month fixed-term contract, with an immediate start available.
This is an exciting opportunity to support the rollout of a business-critical software platform used by organisations across the UK, playing a key role in its successful implementation and ongoing adoption.
This is an excellent opportunity to become the go-to support specialist for an innovative software solution that is transforming how assessments, reporting and compliance processes are completed, managed and monitored.
The software has recently entered its second phase of rollout, making this an exciting opportunity to join at a key stage in its implementation and ongoing growth.
Key Responsibilities
- Acting as the first point of contact for internal and external users.
- Providing first and second line assistance and resolving software, system and user-related issues.
- Supporting both the front-end user portal and back-end administration functions.
- Assisting users with system navigation, functionality and best practice.
- Escalating more complex issues where appropriate.
- Delivering training sessions for new starters and existing users.
- Creating and maintaining user guides, FAQs and support documentation.
- Managing user accounts and system access.
- Assisting with onboarding, including device setup and software familiarisation.
- Supporting user engagement and helping to ensure successful adoption of the platform.
Skills & Experience Essential
- Previous experience in an IT Support, Application Support, Systems Support or Service Desk role.
- Strong troubleshooting and problem-solving skills.
- Experience supporting software applications and end users.
- Experience delivering user training and onboarding support.
- Good understanding of Microsoft Windows and Microsoft 365.
- Ability to learn new systems quickly and become a subject matter expert.
- Well organised with the ability to manage multiple priorities effectively.
Desirable
- Experience supporting Saa S, web-based or business-critical software applications.
- Exposure to Agile or software implementation environments.
- Experience supporting tablet devices and mobile applications.
- Experience creating training materials, user guides or knowledge base articles.
About You
- Enjoys solving problems and helping users.
- Has a genuine interest in technology and learning new systems.
- Quickly gains confidence using unfamiliar software.
- Is approachable, patient and customer-focused.
- Thrives in a fast-paced and evolving environment.
- Enjoys working as part of a small, collaborative team.
- Is proactive, adaptable and keen to make a real impact.
If you feel you have the right skill set and are ready for your next challenge, we'd love to hear from you.
Appy Now!
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IT Support Assistant in Newbury employer: Dynamite Recruitment Solutions Ltd Careers
Join a dynamic property services organisation that prioritises employee growth and well-being, offering a competitive salary, company vehicle, and a comprehensive benefits package. With a strong focus on team leadership and client relationships, this role provides an excellent opportunity to thrive in a supportive work culture that values recognition and professional development. Located in a vibrant area, employees enjoy generous leave options and various health initiatives, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Dynamite Recruitment Solutions Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant in Newbury
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Dynamite Recruitment Solutions Ltd Careers that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Assistant in Newbury
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Dynamite Recruitment Solutions Ltd Careers, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Dynamite Recruitment Solutions Ltd Careers can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Dynamite Recruitment Solutions Ltd Careers will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd Careers
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Dynamite Recruitment Solutions Ltd Careers. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Dynamite Recruitment Solutions Ltd Careers.
