- Clear Progression
- Great team
Service Scheduler - Fire & Security
Location: Chandlers ford
Job Type: Full-time/permanent
The Role
We are looking for an organised, proactive Service Scheduler to join our Fire & Security team.
The successful candidate will be responsible for coordinating engineers, scheduling planned and reactive service visits, and ensuring customers receive a professional and efficient service. You will work closely with engineers, customers, account managers and the wider operations team to keep the service department running smoothly.
This is a fast-paced role where strong organisation, communication and attention to detail are essential.
Key Responsibilities
- Schedule and coordinate daily workloads for Fire & Security service engineers.
- Allocate reactive call-outs and planned maintenance visits based on priority, location, engineer availability and skill set.
- Manage engineer diaries and ensure appointments are scheduled efficiently.
- Liaise with customers to arrange service, maintenance and repair visits.
- Respond to customer queries by telephone and email in a professional and timely manner.
- Monitor outstanding jobs and ensure engineers have the correct information before attending site.
- Reschedule appointments where required and communicate changes clearly to customers and engineers.
- Prioritise emergency and urgent call-outs in line with agreed response times and customer service-level agreements.
- Coordinate planned preventative maintenance (PPM) visits and ensure they are completed within required timeframes.
- Work closely with engineers to understand job requirements, parts requirements and estimated durations.
- Keep customers updated on engineer attendance and job progress.
- Monitor engineer utilisation, travel time and geographical location to maximise efficiency.
- Liaise with the service team regarding outstanding quotations, follow-on works and remedial requirements.
- Ensure job records and scheduling information are accurately maintained within the company's systems.
Please apply if you have relevant experience or get in touch with me Diane -
Service Scheduler - Chandlers ford in Eastleigh employer: Dynamite Recruitment Solutions Ltd Careers
Join a dynamic property services organisation that prioritises employee growth and well-being, offering a competitive salary, company vehicle, and a comprehensive benefits package. With a strong focus on team leadership and client relationships, this role provides an excellent opportunity to thrive in a supportive work culture that values recognition and professional development. Located in a vibrant area, employees enjoy generous leave options and various health initiatives, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Dynamite Recruitment Solutions Ltd Careers Recruitment Team
