At a Glance
- Tasks: Support customers using Dynamics 365 Business Central and help them optimise their experience.
- Company: Join a growing UK partner delivering modern ERP solutions with a friendly culture.
- Benefits: Competitive salary, remote-first culture, and clear career progression opportunities.
- Other info: Enjoy training, mentoring, and hands-on experience in a dynamic environment.
- Why this job: Perfect for problem-solvers eager to learn and grow into consulting roles.
- Qualifications: Experience with Dynamics NAV or Business Central and a passion for customer support.
The predicted salary is between 30000 - 40000 £ per year.
Location: Remote/Occasional on-site (UK-based applicants only)
Company: Dynamics Connect is a UK-based Microsoft Dynamics 365 Business Central partner, delivering modern, scalable ERP solutions across a wide range of industries. As our customer base expands, we’re looking for an enthusiastic Support Consultant who wants to grow into a hands-on implementation consultant over time, or become support team lead.
If you love problem-solving, learning new features, and helping customers make the most of Business Central - this is your perfect next step.
As a Business Central Support Consultant, you will be the first point of contact for customer enquiries while gradually building the skills needed to progress into full consulting.
- Provide support for Dynamics 365 Business Central users across Finance, Inventory, Purchasing, Warehousing and Manufacturing
- Work with senior consultants to escalate complex issues and learn root-cause analysis
- Help customers optimise their Business Central usage by identifying improvements and system enhancements
As your skills grow, if you want to move to consultancy, you’ll be trained and mentored in:
- System configuration, setup, and process mapping
- Data migration support
- Testing, UAT assistance, and go-live readiness
- Shadowing senior consultants on implementations and workshops
- Learning best practices across Finance, Manufacturing, Inventory, and Warehousing modules
- Deliver walkthroughs, guide customers through features, and help them adopt new functionality
- Communicate clearly and professionally via Teams, email, and phone
You don’t need to be a fully-fledged consultant - this role is perfect for someone who has solid Business Central (or NAV) experience and wants to grow.
- Experience supporting or using Dynamics NAV or Dynamics 365 Business Central
- Good understanding of Finance, Inventory, Purchasing, Manufacturing, or Warehousing
- Eagerness to learn and develop into a consulting role or becoming Support Team Lead
- Exposure to Power BI, Power Apps, or Power Automate
- Clear career pathway into Implementation Consulting or Support Team Lead
- Training, mentoring, and hands-on experience across multiple modules
- Work with a friendly, growing UK partner delivering modern Business Central solutions
- Remote-first culture with flexibility
If you're ready to take the next step in your Dynamics Business Central career, apply today or reach out for a confidential chat.
No agencies.
Business Support Consultant in Cardiff employer: Dynamics Connect
Dynamics Connect is an exceptional employer, offering a remote-first culture that prioritises flexibility and work-life balance for its employees. With a clear career pathway into consulting roles and comprehensive training and mentoring opportunities, you will be supported in your professional growth while working alongside a friendly team dedicated to delivering innovative ERP solutions. Join us to not only enhance your skills in Dynamics 365 Business Central but also to make a meaningful impact on our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Consultant in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dynamics Connect values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dynamics Connect might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dynamics Connect!
✨Direct Apply to Dynamics Connect
Let's not forget to apply directly through the Dynamics Connect website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Business Support Consultant in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dynamics Connect.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dynamics Connect. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dynamics Connect
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
