Operations Team Lead

You will need to coordinate with multiple teams to ensure the smooth rollout of our application services to our customers, managing bespoke deployments and requirements. You will be responsible for the management of the rest of the operations team staff and work directly with the Tech Leads and Team Leads of the development teams. The operations team are also empowered to feed changes directly back to the applications they are deploying, to ensure the best possible customer experience. Internally, the majority of systems are SaaS based with a limited number of cloud-based traditional servers and applications. This team is wholly responsible for the internal systems and IT facilities. The data capture systems run a combination of off the shelf tools and custom applications for the purpose of online activity monitoring and analysis. These are used to provide our customers with insights into the online behaviour of opted-in market research participants. Our client has an out of hours on-call team (additional compensation is made) that you may be asked to join after a suitable settling in period. Our client employs modern development practices in our workflow, using Git alongside CI/CD, unit testing and open-source coding standards. There are lots of opportunities to work in other areas or technologies and expand your knowledge. Requirements Key Responsibilities Day to day management of operations tasks, including but not limited to the following… Rollouts of our application service Patches/Security Updates Maintenance Licence/software contract, certificate and hardware renewals Mentoring and performance management of the operations team staff Ensuring incidents are handled within our SLA terms Managing support and maintenance cycles for customers and staff Coordination of changes with affected teams and customers Working closely with the development teams Adhering to company policies and procedures with respect to security, quality, and health and safety Person Specification Required Skills and Experiences High level of self-organisation Management of diverse staff Ability to deal with changing requirements & priorities The ability to solve problems and find out or source information Good communication skills Experience in SaaS service management Experience in IT Operations management Strong understanding of information security, ISO 27001, and other processes and policies Atlassian development management tools (Jira, Confluence, Bitbucket) Technology experience in Linux, web development (PHP, JavaScript), infrastructure automation, AWS Benefits Work in a market leading technology company that helps research and marketing professionals achieve unique insights into the mobile and digital lives of consumers. Our client does everything they can to support their people so that they can be themselves and realise their potential. They love people who are hungry for learning and achievement! Core Benefits 25 days paid holiday plus bank holidays Purchase/sale of up to 5 leave days pa – after 2 years’ service Life insurance Workplace pension with employer contribution Performance based bonus scheme Informal dress code Cycle to work scheme Branded company merchandise New company laptop One to one learning and development coaching sessions Support and budget available for training programmes ‘Giving back’ to charities Hybrid Working Work from home and in the office Working from home equipment provided I.e. desk, screen and chair Company Colleague £100 pa to spend on additional working from home items Office days- lunch provided for team meetings, collaborations and business needs Flexibility offered on start and end times depending on personal circumstance Regular virtual meetings (team and company) – via telephone and video