Unified Communications Lead

Role: Collaboration Practice Lead

Location: Hybrid (UK-based)

Salary: £75,000-£90,000 + Bonus + Benefits

Focus: Cisco Collaboration | UC | Cloud Voice | Practice Leadership | Team Management

The Opportunity

One of the UK’s leading technology businesses is searching for a Collaboration Practice Lead to drive innovation across voice, video, and hybrid collaboration environments.

You’ll lead a high-performing team delivering cloud-first UC and Contact Centre solutions—working directly with both public and private sector enterprise clients to modernise legacy systems and design future-ready architectures.

If you’re a Cisco Collaboration specialist with leadership experience—and want to shape services that genuinely improve outcomes in complex industries —this could be your next move.

What You’ll Be Doing

• Leading the Collaboration Practice (team, services, P&L, roadmap)
• Acting as trusted advisor across pre-sales and strategic consulting
• Architecting and delivering hybrid collaboration solutions (Cloud Calling, UCM, Webex, Contact Centre)
• Mentoring engineers and developing service capability across managed and project services
• Driving continuous improvement and innovation, from core UC through to AI/Automation integrations
• Managing relationships with Cisco and key ecosystem partners

What You’ll Bring

• 3+ years in a leadership role within Collaboration / UC
• Deep knowledge of Cisco Collaboration stack (on-prem & cloud)
• Previous experience to CCNP level
• Strong commercial acumen: able to shape services and sell consultatively
• A hands-on technical mindset, but equally strong in strategy, team development, and client engagement