At a Glance
- Tasks: Lead and optimise a dynamic Managed Services function in a fast-paced environment.
- Company: Growing London-based MSP focused on innovation and operational excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: High-impact role with visibility across the organisation and clear career progression.
- Why this job: Shape the future of managed services with cutting-edge automation and AI technologies.
- Qualifications: Experience in managed services and enterprise networking, with strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
We’re working with a growing London-based MSP looking to hire a Head of Network Operations Lead to take ownership of a critical and expanding function. This is an operations-led role, focused on running and evolving a live managed service—not delivering projects. You’ll be responsible for leading teams, improving service performance, and driving efficiency through automation and AI-led approaches.
With a strong foundation already in place, the business is now looking for someone who can scale, optimise, and modernise the practice.
The Role
- Own and lead the Managed Services function, ensuring high-quality service delivery
- Manage a structure including: Technical Solutions Specialists, Network Managers and their teams
- Drive operational excellence across support, incident, and service management
- Implement and enhance automation and AI-driven operations (AIOps)
- Define and improve SLAs, KPIs, and service processes
- Act as the bridge between technical teams, leadership, and clients
- Lead continuous service improvement initiatives
- Support the ongoing growth and scaling of the practice
What We’re Looking For
- Proven experience leading within a Managed Services / Support environment
- Background in enterprise networking (LAN / campus environments)
- Strong understanding of: Service delivery & IT operations, Incident, problem, and change management
- Experience managing team leads or managers, not just individual contributors
- Exposure to automation, monitoring tools, or AI-driven operations
- Commercial awareness of managed service delivery and customer expectations
Profile
- Operational leader with a “keep the lights on but make it better” mindset
- Technically credible, but not hands-on day-to-day
- Comfortable working in a fast-paced, service-led environment
- Strong communicator, able to influence both technical teams and stakeholders
- Ambitious and motivated to grow with the business
Why This Role
- Real opportunity to own and shape a growing managed services function
- Work with a business investing in automation and AI within operations
- Clear pathway to build and scale a team
- High-impact role with visibility across the organisation
This isn’t a project delivery role—this is about running, improving, and scaling a live service. If you’re currently leading (or ready to step into leading) a managed services environment and want a role where you can drive real operational change, this is a strong opportunity.
Head of Network Operations in Slough employer: Dynamic Search Solutions
As a Head of Network Operations at our dynamic London-based MSP, you will thrive in a collaborative and innovative work culture that prioritises employee growth and development. With a strong focus on automation and AI-driven operations, we offer a unique opportunity to lead a critical function while enjoying the benefits of a hybrid work environment, competitive compensation, and a clear pathway for career advancement. Join us to make a meaningful impact in a role that values operational excellence and fosters continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Network Operations in Slough
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro. Research the company, understand their services, and think about how your experience aligns with their needs. Practice common interview questions, but also be ready to discuss how you can drive operational excellence and improve service delivery.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with hiring managers, highlight your experience in managing teams and driving efficiency. Share specific examples of how you've implemented automation or improved service processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals to join our team. Make sure your application stands out by tailoring it to the role and demonstrating your passion for managed services and operational improvement.
We think you need these skills to ace Head of Network Operations in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Network Operations role. Highlight your leadership experience in managed services and any exposure to automation or AI-driven operations.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved service delivery or led teams in a fast-paced environment, and don’t forget to show your enthusiasm for the opportunity!
Showcase Your Communication Skills:Since this role involves influencing both technical teams and stakeholders, make sure your written application demonstrates your strong communication skills. Be clear, concise, and confident in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead and shape our managed services function.
How to prepare for a job interview at Dynamic Search Solutions
✨Know Your Managed Services Inside Out
Make sure you have a solid understanding of managed services and how they operate. Brush up on your knowledge of service delivery, incident management, and the specific tools used in the industry. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and driving operational excellence. Think about times when you've improved service performance or implemented new processes. Be ready to discuss how you can lead and inspire a team in a fast-paced environment.
✨Emphasise Your Technical Credibility
While you won’t be hands-on day-to-day, it's crucial to demonstrate your technical understanding of enterprise networking and automation. Familiarise yourself with current trends in AI-driven operations and be prepared to discuss how these can enhance service delivery.
✨Communicate Effectively with Stakeholders
Practice articulating complex ideas in a way that’s easy for non-technical stakeholders to understand. You’ll need to bridge the gap between technical teams and leadership, so think about how you can convey your vision for improving service processes and SLAs clearly and persuasively.
