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For Companies At a Glance
- Tasks: Provide advanced support for Azure environments and lead cloud transformation projects.
- Company: Leading UK IT services provider with a focus on cloud innovation.
- Benefits: Remote work, funded certifications, and opportunities for career advancement.
- Why this job: Shape the future of cloud services while working with cutting-edge technologies.
- Qualifications: Experience in cloud support, strong scripting skills, and excellent communication.
- Other info: Join a growth-oriented culture with potential for leadership roles.
The predicted salary is between 36000 - 60000 £ per year.
1 day ago Be among the first 25 applicants
Overview
Executive Search & Headhunting | Partnering with C-Level Leaders to Build High-Performing Tech Teams
Job Title: Senior Cloud Support Analyst
Location: Remote (UK-based, occasional travel for team or client meetings)
The Company
A leading UK IT services provider is seeking a Senior Cloud Support Analyst to join their expanding Cloud Services team. This is a remote-based role combining advanced 3rd line technical support, cloud service optimisation, and project delivery across a varied customer portfolio.
You’ll act as a senior escalation point for complex Azure environments, contribute to customer cloud projects, and help drive continual service improvement initiatives. This is an excellent opportunity for an experienced engineer ready to take on more technical ownership and leadership within a progressive, cloud-focused organisation.
Responsibilities
- Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services.
- Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation.
- Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency.
- Develop and maintain automation scripts using PowerShell, Python, or Shell.
- Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices.
- Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools.
- Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team.
- Participate in an on-call or shift-based support model when required.
Your Skills & Experience
- Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment.
- Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures.
- Strong scripting and automation skills (PowerShell, Python, or Shell).
- Familiarity with ITSM processes (ITIL certification desirable).
- Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences.
- A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement.
Company Benefits
This is a senior, remote position offering the chance to work on complex and evolving Azure environments while shaping the future of managed cloud services. You’ll gain exposure to high-level project work, automation initiatives, and cutting-edge cloud technologies.
The company offers a supportive, growth-oriented culture with opportunities to progress into cloud consultancy, architecture, or leadership roles. You’ll benefit from funded certifications, professional development programmes, and genuine career advancement.
- Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record).
- Remote-first role, with occasional travel to York or client sites for collaboration, project work, or key meetings.
JOB ID: #3466653
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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Senior Cloud Support Analyst - #3466653 employer: Dynamic Search Solutions
Contact Detail:
Dynamic Search Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Cloud Support Analyst - #3466653
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with cloud services. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your cloud projects, automation scripts, and any relevant achievements. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Azure and cloud support. Practice explaining complex concepts in simple terms, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Cloud Support Analyst - #3466653
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Cloud Support Analyst role. Highlight your experience with Azure environments and any relevant cloud transformation projects you've worked on. We want to see how your skills align with what we're looking for!
Show Off Your Scripting Skills: Since scripting and automation are key parts of this role, don’t forget to showcase your skills in PowerShell, Python, or Shell. Include specific examples of how you've used these languages to solve problems or improve processes in your previous roles.
Keep It Clear and Concise: When writing your application, clarity is crucial. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dynamic Search Solutions
✨Know Your Azure Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, especially the complex environments you'll be dealing with. Be prepared to discuss specific scenarios where you've resolved issues or optimised services in Azure. This will show that you’re not just familiar with the platform but can also handle the challenges it presents.
✨Show Off Your Scripting Skills
Since scripting is a big part of this role, come ready to talk about your experience with PowerShell, Python, or Shell. If possible, prepare examples of automation scripts you've developed and how they improved processes. This will demonstrate your technical prowess and problem-solving abilities.
✨Communicate Like a Pro
You’ll need to simplify complex technical information for various stakeholders, so practice explaining your past projects in layman's terms. Think about how you can convey your ideas clearly and effectively, as strong communication skills are key to success in this role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills and technical knowledge. Prepare by thinking through potential cloud support issues and how you would approach them. This will help you showcase your analytical thinking and ability to handle real-world challenges.
