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- Tasks: Lead and mentor teams while overseeing service delivery for network and infrastructure projects.
- Company: Join a leading provider of network and IT services transforming complex environments into streamlined systems.
- Benefits: Enjoy a competitive salary, bonuses, healthcare, and opportunities for professional development.
- Why this job: Make an impact by leading high-stakes projects in a collaborative and innovative culture.
- Qualifications: 10+ years in IT/network engineering with 4+ years in leadership; ITIL V3 Foundation certified.
- Other info: Eligibility for SC Clearance and a valid UK Driving License are desirable.
The predicted salary is between 48000 - 72000 £ per year.
This position would suit a manager with experience in leading either a PS team or PMO delivering network and infrastructure projects. You will have experience in delivering highly complex network and infrastructure projects from a leadership perspective, including the definition and development of processes and governance.
A leading provider of network and IT services is seeking an experienced PMO Manager / Professional Services Manager to join their team. This pivotal role involves overseeing service delivery excellence, optimizing engineer utilization, and managing both professional services and managed services teams.
Our client specializes in enterprise-grade network, cybersecurity, and managed service solutions. With a forward-thinking approach, they help clients transform complex IT environments into streamlined, scalable systems. This position offers an exciting opportunity to lead high-impact projects while mentoring talented engineering professionals.
Key Responsibilities:- Team Leadership & Management: Lead, motivate, and mentor a diverse team of Professional Services and Managed Services Engineers. Manage team performance, ensuring high utilization rates without compromising service quality. Foster professional development and create a culture of innovation and collaboration.
- Service Delivery Excellence: Oversee end-to-end service delivery, ensuring timely and high-quality execution of projects and ongoing services. Maintain operational alignment with client needs and business objectives.
- Strategic Operations Management: Define and implement operational strategies to enhance engineer utilization and overall service efficiency. Collaborate with senior leadership to align service operations with the company's strategic goals.
- Client Engagement & Relationship Management: Build strong relationships with senior client stakeholders, understanding their strategic and operational needs. Ensure exceptional client satisfaction through proactive communication and reliable service delivery.
- Process Optimization & Continuous Improvement: Drive initiatives to optimize service delivery processes, reduce inefficiencies, and enhance overall performance. Stay ahead of industry trends, implementing best practices to maintain a competitive edge.
- Resource Planning & KPI Management: Monitor and manage resource allocation to meet service demand and maintain utilization targets. Provide accurate forecasting and capacity planning to align with business growth.
- Reporting & Metrics: Deliver regular performance reports to senior management, covering KPIs, engineer utilization, and client satisfaction metrics. Identify and address performance gaps, recommending strategies for improvement.
- Experience: 10+ years in IT/network engineering, including 4+ years in a leadership role within professional and managed services. Proven ability to manage teams, ensuring high utilization and effective service delivery.
- Management Skills: Strong expertise in managing professional services and managed services operations. Proficient in resource planning, utilization tracking, and process optimization.
- Technical Expertise: Advanced knowledge of enterprise network solutions and services. Experienced in delivering complex technical network solutions across LAN, WLAN, Data Centre Networks & SD WAN.
- Certifications & Frameworks: ITIL V3 Foundation certified, with a deep understanding of service management best practices. Project management experience is a plus.
- Soft Skills: Exceptional client management and relationship-building abilities. Excellent communication, problem-solving, and decision-making skills.
- Other Requirements: Eligibility for SC Clearance (desirable). Valid UK Driving License and Passport.
Professional Services Manager / PMO Manager employer: Dynamic Search Solutions
Contact Detail:
Dynamic Search Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Manager / PMO Manager
✨Tip Number 1
Network with professionals in the IT and network services industry. Attend relevant conferences, webinars, or local meetups to connect with potential colleagues and clients. Building these relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in network and infrastructure projects. Being knowledgeable about current technologies and methodologies will not only boost your confidence but also demonstrate your commitment to staying ahead in the field during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams in delivering complex projects. Highlight your experience in process optimisation and service delivery excellence, as these are key aspects of the role that the employer will be looking for.
✨Tip Number 4
Research the company’s values and recent projects. Tailoring your conversation to align with their mission and demonstrating an understanding of their client base can set you apart from other candidates and show your genuine interest in the position.
We think you need these skills to ace Professional Services Manager / PMO Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading professional services or PMO teams, particularly in delivering network and infrastructure projects. Use specific examples to demonstrate your leadership skills and project management expertise.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your ability to oversee service delivery excellence and your experience in managing diverse teams. Show how your skills align with the company's goals.
Highlight Relevant Certifications: Include any relevant certifications, such as ITIL V3 Foundation, in your application. This will showcase your commitment to service management best practices and enhance your credibility as a candidate.
Showcase Soft Skills: In your application, make sure to highlight your exceptional client management and relationship-building abilities. Provide examples of how you've effectively communicated and solved problems in previous roles to demonstrate your soft skills.
How to prepare for a job interview at Dynamic Search Solutions
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in detail. Highlight specific examples where you successfully led teams, managed performance, and fostered a culture of innovation. This will demonstrate your capability to motivate and mentor a diverse team.
✨Understand Service Delivery Excellence
Familiarise yourself with the principles of service delivery excellence. Be ready to explain how you've ensured high-quality execution of projects in the past and how you align operational strategies with client needs and business objectives.
✨Demonstrate Process Optimization Skills
Prepare to discuss your experience with process optimisation and continuous improvement initiatives. Share specific examples of how you've driven efficiencies in service delivery and implemented best practices to enhance overall performance.
✨Build Rapport with Client Engagement Strategies
Think about how you can build strong relationships with clients. Be ready to share your approach to understanding client needs and ensuring exceptional satisfaction through proactive communication and reliable service delivery.
