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- Tasks: Provide expert technical support across Microsoft cloud technologies and security solutions.
- Company: Dynamic tech provider in Newcastle with a focus on growth and collaboration.
- Benefits: Career development, hybrid working, mentorship, and exposure to diverse tech environments.
- Other info: Flexible work model and clear progression routes for your career.
- Why this job: Join a supportive team and make a real impact in a fast-paced tech landscape.
- Qualifications: 3+ years in technical support with hands-on skills in Microsoft 365 and Azure.
The predicted salary is between 36000 - 60000 £ per year.
We’re working closely with a dynamic and well-established technology provider in Newcastle as they continue to expand their technical team. They’re looking for a talented and motivated Technical Support Engineer with a strong grounding across Microsoft cloud technologies, endpoint support, and IT security.
This is a brilliant opportunity for someone with 3+ years of experience in technical support who’s looking to deepen their knowledge, work with a modern tech stack, and get involved in a wide range of client environments. You’ll be working as part of a collaborative, forward-thinking team that values initiative, knowledge-sharing, and continuous improvement.
- Provide expert 2nd/3rd line technical support across Azure, Microsoft 365, Endpoint/Intune, and security solutions.
- Act as a trusted advisor to users and clients, resolving issues efficiently and confidently.
- Own incidents through to resolution, working across a broad portfolio of users and technical environments.
- Contribute to internal process improvement, documentation, and knowledge sharing.
- Support new technology rollouts, onboarding, and solution deployment alongside senior engineers.
- Keep security, performance, and user experience top of mind across all support interactions.
Your Skills & Experience
- 3+ years’ experience in a technical support or service desk environment (MSP experience is a plus).
- Hands-on skills with Microsoft 365 (Exchange, Teams, SharePoint), Azure AD, Intune, and Autopilot.
- Solid understanding of endpoint support, networking fundamentals, and IT security (MFA, AV, compliance tools).
- Confident working with end users, with excellent troubleshooting and communication skills.
- Experience using ITSM tools and following best-practice ticketing processes.
- A proactive mindset – someone who’s always looking for better ways to solve problems.
Company Benefits
- Be part of a growing business with a genuine focus on career development and internal progression.
- Exposure to a broad client base and evolving tech landscape – every day is different.
- Work with a supportive and friendly team who invest in learning and mentorship.
- Hybrid working model with flexibility to balance office collaboration and remote autonomy.
- Great leadership, clear progression routes, and the ability to shape your role over time.
If you’re ready to join a fast-moving company that values your skills and supports your growth, get in touch today to learn more – all conversations are treated confidentially.
Technical Support Engineer - #3540253 in Newcastle upon Tyne employer: Dynamic Search Solutions
Contact Detail:
Dynamic Search Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - #3540253 in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. It’s all about making connections that can help you get your foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Think about how you’d troubleshoot issues with Azure or Microsoft 365, and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with new technologies or projects you've worked on. This will demonstrate your proactive mindset and eagerness to learn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Technical Support Engineer - #3540253 in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft cloud technologies and technical support. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on experience with Azure, M365, and endpoint support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how you can contribute to our team. We love seeing candidates who are proactive and eager to learn, so let that enthusiasm come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for someone who can own incidents and resolve issues confidently, so share those success stories that demonstrate your troubleshooting prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Dynamic Search Solutions
✨Know Your Tech Stack
Make sure you brush up on your knowledge of Microsoft Azure, M365, and endpoint support. Familiarise yourself with the latest features and updates, as well as common troubleshooting scenarios. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've resolved technical issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your proactive mindset and ability to own incidents through to resolution.
✨Communicate Clearly
Since you'll be working closely with end users, practice explaining complex technical concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly and confidently during the interview.
✨Emphasise Continuous Improvement
Be ready to talk about how you've contributed to process improvements or knowledge sharing in your previous roles. This aligns with the company's values and shows that you're not just a problem-solver but also someone who actively seeks to enhance team performance.