At a Glance
- Tasks: Lead and optimise a dynamic Managed Services function in a fast-paced environment.
- Company: Growing London-based MSP focused on innovation and operational excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: High-impact role with visibility across the organisation and clear career progression.
- Why this job: Shape the future of managed services with cutting-edge automation and AI technologies.
- Qualifications: Experience in managed services and enterprise networking, with strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
We’re working with a growing London-based MSP looking to hire a Head of Network Operations Lead to take ownership of a critical and expanding function. This is an operations-led role, focused on running and evolving a live managed service—not delivering projects. You’ll be responsible for leading teams, improving service performance, and driving efficiency through automation and AI-led approaches.
With a strong foundation already in place, the business is now looking for someone who can scale, optimise, and modernise the practice.
The Role
- Own and lead the Managed Services function, ensuring high-quality service delivery
- Manage a structure including: Technical Solutions Specialists, Network Managers and their teams
- Drive operational excellence across support, incident, and service management
- Implement and enhance automation and AI-driven operations (AIOps)
- Define and improve SLAs, KPIs, and service processes
- Act as the bridge between technical teams, leadership, and clients
- Lead continuous service improvement initiatives
- Support the ongoing growth and scaling of the practice
What We’re Looking For
- Proven experience leading within a Managed Services / Support environment
- Background in enterprise networking (LAN / campus environments)
- Strong understanding of: Service delivery & IT operations, Incident, problem, and change management
- Experience managing team leads or managers, not just individual contributors
- Exposure to automation, monitoring tools, or AI-driven operations
- Commercial awareness of managed service delivery and customer expectations
Profile
- Operational leader with a “keep the lights on but make it better” mindset
- Technically credible, but not hands-on day-to-day
- Comfortable working in a fast-paced, service-led environment
- Strong communicator, able to influence both technical teams and stakeholders
- Ambitious and motivated to grow with the business
Why This Role
- Real opportunity to own and shape a growing managed services function
- Work with a business investing in automation and AI within operations
- Clear pathway to build and scale a team
- High-impact role with visibility across the organisation
This isn’t a project delivery role—this is about running, improving, and scaling a live service. If you’re currently leading (or ready to step into leading) a managed services environment and want a role where you can drive real operational change, this is a strong opportunity.
Head of Network Operations in London employer: Dynamic Search Solutions
Join a dynamic and innovative London-based Managed Service Provider as the Head of Network Operations, where you will lead a critical function in a hybrid work environment. The company fosters a culture of continuous improvement and values employee growth, offering clear pathways for career advancement while investing in cutting-edge automation and AI technologies. With a focus on operational excellence and a collaborative atmosphere, this role provides a unique opportunity to make a significant impact within a supportive team dedicated to delivering high-quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Network Operations in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity.
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their services, and think about how your experience aligns with their needs. Practice common interview questions and be ready to discuss how you can drive operational excellence.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience managing teams and improving service delivery. They want to see that you can lead and inspire others in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Head of Network Operations in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Network Operations. Highlight your experience in managed services and any leadership roles you've held. We want to see how you can own and lead a function like this!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use metrics where possible to demonstrate how you’ve improved service delivery or driven efficiency. We love numbers that tell a story!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your background aligns with our needs. We’re looking for someone who can really connect with our mission and values.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Dynamic Search Solutions
✨Know Your Managed Services Inside Out
Make sure you brush up on your knowledge of managed services and support environments. Be ready to discuss your experience in leading teams and improving service delivery, as this role is all about operational excellence.
✨Showcase Your Technical Credibility
While you won’t be hands-on day-to-day, it’s crucial to demonstrate your understanding of enterprise networking and IT operations. Prepare examples of how you've successfully managed incidents and changes in previous roles.
✨Emphasise Your Leadership Style
This position requires someone who can lead and inspire teams. Think about your leadership approach and be ready to share specific instances where you’ve driven team performance and fostered a culture of continuous improvement.
✨Be Ready to Discuss Automation and AI
Since the company is investing in automation and AI-driven operations, come prepared with insights on how you've implemented these technologies in the past. Highlight any tools or processes you've used to enhance service delivery and efficiency.
