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- Tasks: Monitor and support customer networks 24/7, ensuring smooth operations.
- Company: Award-winning tech services provider with a focus on development.
- Benefits: Competitive salary, shift uplift, and comprehensive training provided.
- Why this job: Kickstart your networking career in a dynamic, supportive environment.
- Qualifications: 1-2 years in IT support or relevant networking training required.
- Other info: Flexible 4 on/4 off shift pattern, great for work-life balance.
The predicted salary is between 30000 - 43750 £ per year.
An established, award-winning technology services provider is expanding its Managed Services team and is seeking a full-time 1st Line Network Operations Centre Engineer. This role is ideal for a motivated team player with experience in first-line support—preferably within a Managed Service Provider environment—and strong customer service skills. The company places high value on technical skill and ongoing development. Comprehensive training will be provided across the technologies supported, but the ability to quickly adapt to operational processes is essential.
As a NOC Engineer, you will be part of a team delivering 24/7/365 support for a range of customer networks. Key responsibilities include:
- Proactive monitoring of customer devices, dashboards, logs and NMS platforms
- Logging and investigating incidents, escalating where necessary
- Responding to customer queries via phone, email, and service portal
- Ensuring all tickets are handled in line with SLA requirements
- Following scripted procedures to implement changes on customer systems
- Using service desk tools and a range of monitoring platforms to manage workload
This is a 24/7 operational role working a 4 on / 4 off shift pattern, including weekends and bank holidays.
Desirable Experience:
- 1–2+ years in an IT support role or recent completion of relevant networking training
- Cisco CCNA
- Basic troubleshooting of networking solutions
- Ability to follow structured processes and procedures
- Familiarity with monitoring tools (e.g., SolarWinds, LogicMonitor)
- Experience analysing data and identifying patterns or issues
- Background in an ITIL-aligned service desk environment
- Exposure to multi-vendor infrastructure (HP, Juniper, F5, Citrix, CheckPoint, Fortinet, Palo Alto, VMware NSX)
You will gain the opportunity to work with the following technologies, any current exposure would be beneficial:
- Cisco Switching, ASR/ISR Routers, ASA/FTD Firewalls
- Cisco ACI (including multi-pod/multi-site)
- Cisco Hyperflex, ISE, DNAC/SDA, SD-WAN (Viptela)
- VMware ESXi & vCentre
- Microsoft Hyper-V
- Windows & Linux
- Office 365
- Backup technologies
This is an amazing opportunity for a driven and motivated individual with basic networking knowledge to take their first step into a career within networking. If you have 1-3 years of IT Support experience with some networking exposure - get in touch.
NOC Engineer - 4 on 4 off 24/7 in Leicester employer: Dynamic Search Solutions
Contact Detail:
Dynamic Search Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Engineer - 4 on 4 off 24/7 in Leicester
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow NOC Engineers. You never know who might have a lead on your dream job!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when it’s time to shine. Focus on common questions for NOC Engineer roles and be ready to discuss your troubleshooting experiences and how you handle customer queries.
✨Tip Number 3
Show off your technical skills! If you’ve got experience with Cisco or any of the other technologies mentioned, make sure to highlight that in conversations. Bring up specific examples of how you’ve used these tools to solve problems in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for motivated individuals like you to join our team. Keep an eye on our job listings and get your application in – we’d love to see what you can bring to the table!
We think you need these skills to ace NOC Engineer - 4 on 4 off 24/7 in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NOC Engineer role. Highlight any relevant experience in IT support and customer service, and don’t forget to mention your familiarity with networking tools and technologies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it concise but engaging!
Show Off Your Technical Skills: We love seeing technical skills on applications! If you’ve got experience with Cisco, monitoring tools, or any of the technologies mentioned in the job description, make sure to showcase that in your application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dynamic Search Solutions
✨Know Your Networking Basics
Brush up on your networking fundamentals before the interview. Be ready to discuss concepts like Cisco CCNA, troubleshooting techniques, and any relevant tools you've used. This will show that you have a solid foundation and are eager to learn more.
✨Familiarise Yourself with the Company
Research the technology services provider and understand their core values and the technologies they support. Knowing about their approach to customer service and operational processes can help you align your answers with what they value most.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples from your past experiences where you successfully handled incidents or customer queries, and be ready to explain your thought process.
✨Show Enthusiasm for Continuous Learning
Since the company values ongoing development, express your eagerness to learn new technologies and improve your skills. Mention any recent training or certifications you've completed, and how you plan to keep up with industry trends.