At a Glance
- Tasks: Lead a team delivering enterprise-grade End User Computing solutions and manage support operations.
- Company: Join a dynamic company focused on innovative EUC services using Citrix and VMware technologies.
- Benefits: Enjoy a hybrid work model, competitive salary, bonuses, pension, and healthcare benefits.
- Other info: Opportunity to work in a large-scale environment with a focus on continuous improvement.
- Why this job: Shape the future of EUC services while mentoring a talented team in a collaborative environment.
- Qualifications: Proven leadership in technical teams with strong EUC and VDI expertise required.
The predicted salary is between 65000 - 80000 £ per year.
Location: Hybrid – London or Cheshire (2 days in-office)
Salary: £65k–£80k DOE + Bonus, Pension, Healthcare
Are you an experienced EUC professional with strong VDI expertise and a passion for leading high-performing technical teams? Do you thrive in environments where you can shape delivery, enhance support operations, and drive continuous improvement? If so, this is your opportunity to step into a key managerial role overseeing both delivery and support for critical EUC services across Citrix and VMware platforms.
The Role
We are seeking a hands-on EUC & VDI Manager to lead a team of up to 8 engineers, including project delivery and support staff. You will play a pivotal role in ensuring the stability, performance, and evolution of our End User Computing services, delivering large enterprise-scale virtual desktop infrastructure (VDI) solutions.
Key Responsibilities
- Team Leadership & Management: Lead and manage a blended team of support and delivery engineers, fostering a collaborative and high-performing culture. Provide mentorship, conduct performance reviews, and support professional development across the team.
- Delivery Oversight: Own the planning, design, and delivery of EUC solutions using Citrix and VMware technologies. Oversee the implementation of new solutions and upgrades, ensuring alignment with business needs and technical best practices.
- Support Management: Oversee day-to-day support operations, including incident management, ticket queue oversight, and escalation handling. Ensure SLAs are met and service quality remains high across all EUC platforms.
- Stakeholder Collaboration: Act as the key contact between the EUC team and IT/business stakeholders. Translate business requirements into technical plans and provide updates on project progress, risks, and outcomes.
- Technical Direction & Continuous Improvement: Promote ongoing optimization of EUC services through process improvement, automation, and adoption of modern technologies. Keep up with trends and developments in EUC/VDI and assess their potential value to the organization.
- Resource & Project Coordination: Manage resource allocation across support and project work. Support budget planning and ensure timely, cost-effective delivery of initiatives.
About You
- Proven Team Leadership: You’ve managed technical teams and know how to balance support and project delivery.
- EUC Expertise: Strong experience designing, implementing, and supporting Citrix and/or VMware VDI solutions (e.g., Horizon View, XenDesktop).
- Enterprise Experience: You’ve worked in large-scale environments and understand the complexities of delivering robust, scalable solutions.
- Customer-Focused: Committed to delivering exceptional user experiences and driving measurable service improvements.
- Strong Communicator: Able to communicate clearly with both technical teams and non-technical stakeholders.
- Desirable: Experience with Azure or hybrid cloud EUC models.
EUC Manager employer: Dynamic Search Solutions
Dynamic Search Solutions is an exceptional employer, offering a vibrant work culture in the heart of London where innovation and collaboration thrive. With a strong commitment to employee growth, the company provides funded training and opportunities for advancement into project management or technical leadership roles, ensuring that every team member can reach their full potential while working on exciting AV installation projects.
StudySmarter Expert Advice🤫
We think this is how you could land EUC Manager
✨Tip Number 1
Familiarise yourself with the latest trends in EUC and VDI technologies, particularly Citrix and VMware. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the EUC and VDI space through LinkedIn or industry events. Building connections can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing technical teams. Be ready to share specific examples of how you've fostered collaboration and driven performance improvements in previous roles.
✨Tip Number 4
Research StudySmarter's approach to EUC solutions and their company culture. Tailoring your conversation to align with our values and demonstrating how you can contribute to our goals will make a strong impression during the interview process.
We think you need these skills to ace EUC Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with EUC and VDI solutions, particularly with Citrix and VMware. Use specific examples of projects you've led or contributed to that demonstrate your technical expertise and leadership skills.
Craft a Compelling Cover Letter:In your cover letter, express your passion for leading technical teams and your commitment to delivering high-quality EUC services. Mention how your background aligns with the key responsibilities outlined in the job description.
Highlight Leadership Experience:Emphasise your previous roles in team leadership and management. Provide examples of how you've fostered a collaborative culture and supported professional development within your teams.
Showcase Continuous Improvement Initiatives:Discuss any initiatives you've led that focused on process improvement, automation, or the adoption of new technologies in EUC/VDI. This will demonstrate your proactive approach to enhancing service delivery.
How to prepare for a job interview at Dynamic Search Solutions
✨Showcase Your Leadership Skills
As a candidate for the EUC Manager role, it's crucial to demonstrate your leadership experience. Be prepared to discuss specific examples of how you've successfully managed technical teams, fostered collaboration, and supported professional development within your team.
✨Highlight Your Technical Expertise
Make sure to emphasise your hands-on experience with Citrix and VMware technologies. Prepare to discuss past projects where you designed, implemented, or supported VDI solutions, showcasing your ability to deliver enterprise-grade services.
✨Communicate Effectively
Since this role involves liaising with both technical and non-technical stakeholders, practice articulating complex technical concepts in simple terms. This will demonstrate your strong communication skills and your ability to bridge the gap between IT and business needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to manage incidents, oversee support operations, or implement process improvements, and be ready to explain your thought process and outcomes.
