EUC Manager

EUC & VDI Manager – Lead Team Delivery of Enterprise-Grade End User Computing Solutions

Location: Hybrid – London or Cheshire (2 days in-office)

Salary: £65k–£80k DOE + Bonus, Pension, Healthcare

Are you an experienced EUC professional with strong VDI expertise and a passion for leading high-performing technical teams? Do you thrive in environments where you can shape delivery, enhance support operations, and drive continuous improvement? If so, this is your opportunity to step into a key managerial role overseeing both delivery and support for critical EUC services across Citrix and VMware platforms.

The Role

We are seeking a hands-on EUC & VDI Manager to lead a team of up to 8 engineers, including project delivery and support staff. You will play a pivotal role in ensuring the stability, performance, and evolution of our End User Computing services, delivering large enterprise-scale virtual desktop infrastructure (VDI) solutions.

Key Responsibilities

• Team Leadership & Management
• Lead and manage a blended team of support and delivery engineers, fostering a collaborative and high-performing culture.
• Provide mentorship, conduct performance reviews, and support professional development across the team.
• Delivery Oversight
• Own the planning, design, and delivery of EUC solutions using Citrix and VMware technologies.
• Oversee the implementation of new solutions and upgrades, ensuring alignment with business needs and technical best practices.
• Support Management
• Oversee day-to-day support operations, including incident management, ticket queue oversight, and escalation handling.
• Ensure SLAs are met and service quality remains high across all EUC platforms.
• Stakeholder Collaboration
• Act as the key contact between the EUC team and IT/business stakeholders.
• Translate business requirements into technical plans and provide updates on project progress, risks, and outcomes.
• Technical Direction & Continuous Improvement
• Promote ongoing optimization of EUC services through process improvement, automation, and adoption of modern technologies.
• Keep up with trends and developments in EUC/VDI and assess their potential value to the organization.
• Resource & Project Coordination
• Manage resource allocation across support and project work.
• Support budget planning and ensure timely, cost-effective delivery of initiatives.

About You

• Proven Team Leadership: You’ve managed technical teams and know how to balance support and project delivery.
• EUC Expertise: Strong experience designing, implementing, and supporting Citrix and/or VMware VDI solutions (e.g., Horizon View, XenDesktop).
• Enterprise Experience: You’ve worked in large-scale environments and understand the complexities of delivering robust, scalable solutions.
• Customer-Focused: Committed to delivering exceptional user experiences and driving measurable service improvements.
• Strong Communicator: Able to communicate clearly with both technical teams and non-technical stakeholders.
• Desirable: Experience with Azure or hybrid cloud EUC models.