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- Tasks: Lead and evolve high-performing network services, focusing on operations and automation.
- Company: A leading tech service provider embracing AI and innovation.
- Benefits: Competitive salary, hybrid work model, and strong focus on employee development.
- Other info: Dynamic environment with opportunities for career growth and innovation.
- Why this job: Shape the future of network services with cutting-edge technology and strategic influence.
- Qualifications: Strong background in enterprise networking and proven leadership experience.
The predicted salary is between 80000 - 110000 £ per year.
A leading technology service provider, delivering cutting-edge solutions and services in a multi-vendor environment. Fully embracing AI, intelligent automation, and emerging managed service capabilities, this company prides itself on employee development, retention, and innovation.
We’re looking for an experienced Head of Network Services to lead and evolve a high-performing network function, spanning operations, automation, and team leadership. This is a strategic leadership role with real impact — owning the direction, performance, and continuous improvement of network services across a complex enterprise customer base. You will also be expected to stay closely aligned with emerging AI-driven managed service capabilities and next-generation network service models, ensuring the function remains ahead of industry change.
You’ll be responsible for ensuring services are not only stable and secure, but also scalable, automated, and aligned to modern network, security, and AI-enabled operational best practices.
As Head of Network Services, you’ll lead multiple teams including:
- Network Operations
- Network Automation
- Team Leads / Technical Leads
You’ll be accountable for the end-to-end delivery of network services, ensuring they are:
- Reliable and high-performing
- Secure by design
- Scalable and future-proof
- Operationally efficient
You’ll act as the bridge between strategy, architecture, and operational delivery, driving improvements across people, process, and technology.
Key Responsibilities
Leadership & Team Management
- Lead, mentor, and develop team leads, engineers, and automation specialists across complex, multi-layered technical teams
- Manage multiple delivery teams operating across differing technologies, priorities, and customer environments
- Build a high-performance, collaborative team culture across geographically and functionally diverse groups
- Drive accountability, ownership, and continuous improvement at scale
- Support career development, succession planning, and capability building across the function
- Ensure teams remain engaged, aligned, and capable of adapting to evolving AI-driven service models and automation-first operations
Operations & Service Delivery
- Own the performance and stability of network services across enterprise environments
- Oversee incident, problem, and change management processes
- Ensure strong SLAs, KPIs, and service quality metrics are met
- Act as an escalation point for critical service issues
Automation & Innovation
- Drive the adoption of network automation and software-defined approaches
- Improve operational efficiency through tooling, scripting, and orchestration
- Champion modern network practices including intent-based networking and Zero Trust principles
- Work closely with architecture teams to align automation with future design
- Maintain awareness of emerging AI-led service capabilities and evaluate their application within network operations and service delivery models
Strategy & Continuous Improvement
- Define and execute the network services strategy
- Continuously evaluate emerging technologies, including AI-driven service management and automation platforms, to enhance operational capability
- Identify opportunities to improve scalability, resilience, and cost efficiency
- Contribute to standards, frameworks, and reusable service models
- Align network services with broader business, customer, and technology evolution objectives
Stakeholder Engagement
- Act as a senior point of contact for internal and external stakeholders
- Work closely with customers, delivery teams, and leadership
- Translate business needs into operational and technical outcomes
- Provide clear reporting on service performance and improvement initiatives
Technology Environment
You’ll come from a technical background, with a focus on enterprise networks. You will oversee services across a modern, multi-vendor enterprise-focused network and security stack, including:
- Cisco Enterprise Wired and Wireless LAN, DC and Security
- Juniper Enterprise Wired and Wireless LAN, DC and Security
- New and emerging vendors
Exposure to the following is beneficial:
- Software-defined technologies
- Highly automated environments
- Cisco ACI / Nexus
- Cloud networking
- Zero Trust architectures
What You’ll Bring
Core Experience
- Strong background in enterprise networking and security
- Proven experience leading network operations or service teams
- Experience managing managers / multiple team leads in complex organisations
- Strong understanding of service delivery in large-scale, multi-customer environments
- Experience driving automation and operational transformation initiatives
- Awareness of AI-enabled service delivery models and modern managed service evolution
Desirable
- Current or previous CCNP / CCIE or equivalent
- Background in managed services or systems integration
- Experience implementing automation or SDN solutions
- Experience aligning operations with architectural strategy
What You’re Like
- A strong, credible leader who can inspire and develop complex, multi-layered teams
- Comfortable managing ambiguity across large, interdependent service environments
- Commercially aware and aligned to business outcomes
- Strategic in thinking but comfortable staying close to delivery
- Calm and decisive in high-pressure situations
- An excellent communicator across all levels
- Passionate about continuous improvement, innovation, and adoption of emerging AI-driven service capabilities
Why Join?
- Opportunity to lead and shape a critical network services function
- High level of ownership and strategic influence
- Work with modern technologies and forward-thinking practices
- Strong focus on development, innovation, and progression
Head of Network Services in City of London employer: Dynamic Search Solutions
Contact Detail:
Dynamic Search Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Network Services in City of London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their services, and think about how your experience aligns with their needs. Practice common interview questions and be ready to discuss how you can lead and innovate in network services.
✨Tip Number 3
Showcase your passion for technology and innovation during interviews. Talk about your experience with AI-driven solutions and automation. Companies love candidates who are excited about emerging technologies and can bring fresh ideas to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals who can help us push the boundaries of network services.
We think you need these skills to ace Head of Network Services in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Network Services role. Highlight your leadership experience, technical expertise, and any relevant achievements in network operations or automation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your understanding of AI-driven service models and how you can contribute to our innovative culture.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Share examples of how you've built high-performing teams and driven accountability in previous roles. We love to see how you inspire and develop others!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Dynamic Search Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise networking and security technologies, especially those mentioned in the job description like Cisco and Juniper. Be ready to discuss how you've applied these technologies in past roles and how they can be leveraged in a multi-vendor environment.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and mentoring teams. Think about specific situations where you drove accountability and continuous improvement. This role is all about team management, so demonstrating your ability to inspire and develop others will be key.
✨Emphasise Automation and Innovation
Since the company is focused on automation and AI-driven service models, come prepared with insights on how you've implemented automation in previous roles. Discuss any tools or methodologies you've used to improve operational efficiency and how you see these evolving in the future.
✨Engage with Stakeholders
Be ready to talk about your experience in stakeholder engagement. Prepare to share how you've translated business needs into technical outcomes and how you've maintained strong relationships with both internal teams and external clients. Communication is crucial, so show them you can bridge the gap between strategy and delivery.