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- Tasks: Troubleshoot and resolve technical issues while managing support tickets.
- Company: Join an award-winning service provider transforming IT services across the UK.
- Benefits: Enjoy hybrid working, vendor-specific certifications, and career progression opportunities.
- Why this job: Be part of exciting projects in a supportive and dynamic team environment.
- Qualifications: 3 years in infrastructure support, experience with Windows, MAC, Office 365, and strong communication skills.
- Other info: Only UK residents can apply; occasional travel to vibrant offices required.
The predicted salary is between 36000 - 60000 £ per year.
Dynamic Search Solutions provided pay range This range is provided by Dynamic Search Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range Direct message the job poster from Dynamic Search SolutionsConnecting Industry Experts with IT Transformation Delivery Projects at Dynamic Search Solutions and Herd Digital Job Title: 2nd Line Support EngineerLocation: Reading (Hybrid Working)The CompanyAn award-winning service provider is looking for a dynamic 2nd Line Support Engineer to join their team. This role offers flexibility, requiring only occasional travel to their vibrant offices across the UK. Applicants must currently reside in the UK to be considered.This innovative business delivers services to local businesses, authorities, real estate, and residential housing. They are currently undergoing a transformative phase, making it a great time to join, with plenty of opportunities to work on exciting projects. The company takes pride in supporting their team with vendor-specific certifications and providing the resources needed to excel in daily responsibilities, as well as fostering career progression.Role and ResponsibilitiesAs the 2nd Line Support Engineer, you will be a key part of the support team, focusing on troubleshooting and resolving tickets. Your responsibilities will include:Serving as the escalation point for the internal team, handling tickets beyond the scope of 1st Line Support Engineers.Troubleshooting and resolving technical issues.Managing incoming support tickets, while also working proactively.Providing regular, professional, and relevant customer communication.Skills and ExperienceThe business offers a hybrid work model, with four days in the office and one day working from home. They ask that you have:3 years of experience working in an infrastructure support-based role.Experience with Windows and MAC laptops.Knowledge of Office 365 and Intune.Experience with JAMF Pro for Apple device management is a plus.Experience working within a busy support desk is advantageous.Strong communication skills, able to effectively engage both technical and non-technical customers.Ability to troubleshoot issues across Office 365, Autopilot, Intune, and Licensing.If you\’re a 2nd Line Support Engineer eager for your next challenge or keen to expand your technical expertise, we\’d love to hear from you!Seniority level Mid-Senior levelEmployment type Full-timeJob function Information TechnologyIndustries IT Services and IT Consulting
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2nd Line Support Engineer employer: Dynamic Search Solutions
Contact Detail:
Dynamic Search Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Intune, and JAMF Pro. Having hands-on experience or even just a solid understanding of these tools will give you an edge during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in troubleshooting and resolving technical issues. Be ready to share specific examples that highlight your problem-solving skills and how you effectively communicated with both technical and non-technical customers.
✨Tip Number 3
Research the company’s recent projects and initiatives. Understanding their current transformation phase can help you tailor your responses in interviews and demonstrate your genuine interest in contributing to their goals.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in infrastructure support roles. Emphasise your skills with Windows, MAC laptops, Office 365, and any experience with JAMF Pro.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to troubleshoot technical issues. Mention specific examples of how you've successfully resolved tickets in the past.
Highlight Communication Skills: Since strong communication is key for this role, include examples in your application that demonstrate your ability to engage with both technical and non-technical customers effectively.
Show Enthusiasm for Learning: Express your eagerness to grow within the company and mention any relevant certifications or training you are interested in pursuing, as the company supports career progression.
How to prepare for a job interview at Dynamic Search Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows, MAC laptops, Office 365, and Intune. Highlight specific examples of how you've troubleshot issues in these areas, as this will demonstrate your technical expertise.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. This will help you engage effectively with both technical and non-technical interviewers.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss past experiences where you successfully resolved complex support tickets. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Research the Company Culture
Understand the company's values and their approach to employee development. Be ready to discuss how you align with their culture and how you can contribute to their transformative phase, which will show your genuine interest in the role.
