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- Tasks: Manage customer interactions and assist with requests via phone and email.
- Company: Leading facilities services provider with a focus on customer support.
- Benefits: Competitive salary, 25 days holiday, and workplace pension.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Good general education and experience in a business phone environment.
- Other info: Great opportunity for career growth in a supportive workplace.
The predicted salary is between 28800 - 43200 £ per year.
A leading facilities services provider is seeking a Service Desk Operator in Wokingham. The role involves managing customer interactions via phone and email, assisting with requests, and using CIMS software.
Ideal candidates will have a good general education and experience in a business phone environment.
The company offers a competitive salary and benefits, including 25 days holiday and workplace pension.
Facilities Service Desk Specialist | Customer‑Focused Support in Wokingham employer: Dynamic Resouring Services Ltd
Contact Detail:
Dynamic Resouring Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Service Desk Specialist | Customer‑Focused Support in Wokingham
✨Tip Number 1
Make sure you know the ins and outs of customer service. Brush up on your communication skills, as you'll be managing customer interactions via phone and email. Practice active listening and empathy to really connect with customers.
✨Tip Number 2
Familiarise yourself with CIMS software before the interview. If you can demonstrate that you have a basic understanding of the tools they'll use, it’ll show you're proactive and ready to hit the ground running.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insights about the company culture and what they look for in a candidate. It could give you an edge in your application.
✨Tip Number 4
Apply through our website for a smoother process. We want to see your application, so make sure you highlight your relevant experience and enthusiasm for the role. A tailored approach can make all the difference!
We think you need these skills to ace Facilities Service Desk Specialist | Customer‑Focused Support in Wokingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Operator role. We love seeing enthusiasm and a genuine interest in facilities services, so let your personality come through.
Showcase Your Communication Skills: Since this role involves managing customer interactions, it's crucial to demonstrate your communication skills. Whether it's in your CV or cover letter, make sure to highlight any experience you have in handling customer queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have available!
How to prepare for a job interview at Dynamic Resouring Services Ltd
✨Know Your Stuff
Familiarise yourself with the CIMS software mentioned in the job description. Even if you haven't used it before, understanding its purpose and functionalities can give you a leg up during the interview.
✨Customer Interaction Practice
Since the role involves managing customer interactions, practice common scenarios you might face on the phone or via email. Think about how you'd handle difficult customers or tricky requests to showcase your problem-solving skills.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience in a business phone environment. Share specific examples of how you've successfully managed customer queries or resolved issues to demonstrate your capability.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
