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- Tasks: Assist customers via phone and email, managing service requests and supplier communications.
- Company: Join a dynamic facilities management team in Wokingham.
- Benefits: Enjoy 25 days holiday, a pension scheme, and full training.
- Why this job: Be part of a supportive team and develop your customer service skills.
- Qualifications: Good general education and experience in telephone operations.
- Other info: Flexible working hours with opportunities for growth and development.
The predicted salary is between 22000 - 30000 £ per year.
Location
Winnersh, Wokingham
Salary
£26,667 per annum
We are looking for a Service Desk Operator for one of our facilities infrastructure Client based in Wokingham.
To be part of a small team providing a Facilities Service Desk for all Clients, across their UK estates. This involves direct telephone and email contact with the Customers and suppliers, who will be located in a number of sites throughout the country.
Key Tasks
- Assist the Service Desk Manager with reactive requests, quotes and scheduled tasks
- Take calls and emails from Customers, the staff occupying the buildings, being both helpful and polite
- Utilise the CIMS (Computer Information Management System) software application and any other systems/applications deemed necessary to carry out the requirements of the job
- Instruct suppliers to carry out work and monitor and manage them for event closure details
- Update supplier contact details for each event as appropriate
- Assist upkeep of supplier compliance/service records/certificates and allocation to CIMS
- Ensure building and contact information in CIMS is kept up to date and relevant
- Other ad‑hoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and sick leave
Attributes Required
Education
A good general education is essential.
Training
No specified training is required although job holders must be able to demonstrate achievement in the areas of experience detailed below, which is likely in a number of cases to be through formalised training courses. Full training and induction on the facility and systems will be given. System details will be supplied in due course.
Experience (Essential)
- Telephone operation in a business environment
Experience (Desirable)
- Worked in a support services team environment or for a service company
- May have worked in a call centre environment
- Have a background in Facilities Management or Support Services
Aptitudes
- Excellent phone manner (familiar with computer based telephony systems)
- Highly Customer focused
- \”Can do\” attitude
Character
- Self-motivating and enthusiastic team player.
- Flexible and hard working.
- Willing to be involved in all aspects of the business.
- Innovative and imaginative.
- As a team player will contribute to team building and succession planning.
- Ambitious, willing to grow and develop with the business
Working hours
Monday to Friday 08.30 to 5.30pm
Benefits
25 days Holiday + Bank Holidays, Workplace Pension
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Service Desk Operator employer: Dynamic Resouring Services Ltd
Contact Detail:
Dynamic Resouring Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Operator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, show that you understand what they’re all about.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone contact, make sure you’re comfortable chatting with people. Try mock calls with friends to boost your confidence.
✨Tip Number 3
Be proactive! If you get an interview, prepare questions that show your interest in the role and the team. This will help you stand out as someone who’s genuinely keen to contribute.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity can keep you on their radar. It shows you’re enthusiastic and serious about the position.
We think you need these skills to ace Service Desk Operator
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you've been helpful and polite in previous roles, especially if you've worked in a support services team or call centre.
Tailor Your Experience: When you’re writing your application, tailor it to the job description. Mention any relevant experience with telephone operations or facilities management that aligns with what we’re looking for.
Be Enthusiastic: Let your personality shine through! We love self-motivated and enthusiastic team players, so don’t be shy about sharing your 'can do' attitude and willingness to grow with us.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Dynamic Resouring Services Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Desk Operator. Familiarise yourself with the key tasks mentioned in the job description, like handling calls and emails, using CIMS software, and managing supplier communications. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Customer Skills
Since this role is all about customer interaction, be ready to demonstrate your excellent phone manner and customer-focused attitude. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will highlight your suitability for the position.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that might ask how you would handle specific situations, like a difficult customer or a technical issue. Practising these scenarios can help you articulate your problem-solving skills and 'can do' attitude effectively during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the systems you'll be using. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
