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- Tasks: Lead a team to deliver top-notch service in estate management and maintenance.
- Company: Join a dynamic Direct Labour Organisation focused on community impact.
- Benefits: Competitive salary, weekly pay, company van, and opportunities for career growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in team management, technical knowledge of repairs, and strong communication skills.
- Other info: Immediate start with a supportive environment for personal and professional development.
The predicted salary is between 34000 - 46000 £ per year.
Overview
Location: Chatham, Medway
Salary: £40,000 per annum (weekly paid)
Potential Temp to Perm Position with initial three months fixed term contract.
The Assistant Managers of our client Direct Labour Organisation (DLO) operate in a performance environment. The Assistant Managers deal with effective management of our internal resource to repair and maintain our Housing Stock and Estate Areas. Your role is about resource and performance management. You will work closely with the Delivery Managers and act as an 'ambassador' for client estates. You will lead a team of front-line skilled operatives to deliver excellent and high-performing service.
Your role includes:
- Managing the performance of Operatives within our Direct Labour Organisation to deliver service excellence for customers with quality works achieved and best value for client's estate.
- Monitoring team performance, undertaking pre, post and work in progress inspections, as well as Health and Safety Inspections.
- Providing technical advice to the Operatives in the delivery of their work and managing customers' expectations over scope and delivery of works.
- Ensuring productivity of operatives and working with our Planners to programme works efficiently within our Service Level Agreements.
- Ensuring the Operatives have the right tools, materials, and safety protection to undertake their roles appropriately, including audits of equipment and van checks.
- Undertaking regular performance reviews of Operatives and developing individual and team plans to improve performance.
- Leading the planning and implementation of projects, carrying out project evaluation with results measurement, planning and scheduling timelines, with financial management and reporting regularly to Senior management.
Duties and Responsibilities:
- Delivering excellent operational performance by leading a team of Operatives to deliver a 'right first time' service for customers.
- Ensuring that our service delivers the best it can for our customers, relentlessly owning and driving excellent customer service.
- Ensuring the appropriate outcomes are reached and customers receive an excellent service.
- Deploying coaching and performance management skills to ensure the service is managed effectively.
- Using customer insight, performance data, quality checks and observations to coach, give feedback and create development plans for team members.
- Supporting your team to resolve non-standard or escalated queries/issues.
- Proactively identifying risks and appropriate mitigations.
- Ensuring works are completed to appropriate standards to ensure legislator and regulatory compliance.
- Ensuring highest standards of health and safety.
- Meeting budgetary objectives, financial management, tracking project performance.
- Leading the planning and implementation of projects.
- Being responsible for performance of all teams involved in the management of waste on our Estates.
- Ensuring all team members deliver organisational asks within target time.
- Working with service charge team to ensure all works are coded appropriately to properties.
What’s essential:
- Technical knowledge in delivery of operative based works.
- Good knowledge of Minor repairs, diagnosis and remedy of defects.
- Good working knowledge of European playground standards EN1176 & EN1177.
- Demonstrable experience gained within a grounds Maintenance/caretaking service.
- Experience in ensuring all machinery are maintained and safe to operate.
- Strong people management skills / team leading experience.
- Excellent customer communication skills.
- Full driving licence.
- Competent with ICT systems and handheld devices.
- Health & Safety qualification.
Immediate start and paid weekly.
Assistant Manager in Maidstone employer: Dynamic Resourcing
Contact Detail:
Dynamic Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Maidstone
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current employees at companies you’re interested in. You never know who might help you land that Assistant Manager role!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and performance management, as this will help you tailor your responses. Practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams or improved performance in previous roles. Highlight your ability to manage resources effectively and ensure high standards of service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make things happen!
We think you need these skills to ace Assistant Manager in Maidstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Manager role. Highlight your relevant experience in resource management and team leadership, as well as any specific knowledge of health and safety standards that aligns with the job description.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples to demonstrate how you’ve improved performance or customer service in previous roles. This will help us see the impact you can make at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dynamic Resourcing
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to operative-based works and minor repairs. Be ready to discuss specific examples of how you've diagnosed and remedied defects in the past, as this will show your expertise and confidence in the role.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading and motivating teams. Think of specific instances where you've managed performance or developed team members. This is crucial since the role involves managing a team of operatives and ensuring they deliver excellent service.
✨Demonstrate Customer Focus
Be ready to share examples of how you've gone above and beyond for customers in previous roles. Highlight your communication skills and how you've handled customer queries or escalated issues effectively. This will show that you understand the importance of customer service in this position.
✨Embrace Change and Innovation
Discuss how you've adapted to new technologies or processes in your previous jobs. The role requires a proactive approach to embracing changes, so sharing your experiences with innovation will demonstrate your willingness to improve services and lead your team in doing the same.
