Site Operations Manager in London

Salary: £38k - £40k per annum

Hours of Work: preferably 45 hours per week (Monday to Friday) with a 30-minute unpaid break per day.

Working Hours: Between 5:00 pm to 3am (flexibility will be required to meet the requirements of the role)

Role reports into Key Account Manager and will be static in Glasgow.

Responsibilities include:

• Overseeing, co-ordinating and supporting the site management of operations at various sites/garages.
• Providing assistance to the Key Accounts Manager.
• Managing people's performance, customer service, procurement, budget management, quality management, and resolving day-to-day operational issues to ensure client satisfaction.
• Travelling to various sites as required.

Managing People's Performance:

• Ensure Quality Audits are conducted as per contractual agreement.
• Monitor and manage targets set for Site Management.
• Ensure training and induction is conducted for all staff.
• Ensure employees' wage sheets are accurate and submitted to the Transport team every Monday by midday.
• Motivate staff where necessary.
• Attend to disciplinary and grievance issues as per company procedures.
• Ensure Health and Safety regulations are adhered to at all times.
• Report all accidents/incidents as per company policy and procedure.
• Provide regular feedback to management.

Managing Resources:

• Ensure sites have adequate stock levels.
• Ensure monthly material orders are correct and completed on time.
• Conduct on-site periodic stock audits.
• Ensure stock orders are within budgets.
• Ensure wages are within weekly budgets.
• Ensure sites are adequately staffed within budget.
• Ensure contingency plans are in place for staffing levels.
• Provide regular feedback to management.

Administration:

• Handle all administration commensurate with role e.g. starter forms, disciplinary hearings, grievances, salary queries, client reports, quality reports, etc.
• Ensure CAR/TASK is completed correctly for both Daily Reporting and Periodic cleans.
• Monitor cleans completed as per contract specification and resolve any shortfalls.
• Ensure all correspondence is dealt with appropriately and within a reasonable time period.
• Ensure all client and quality reports are submitted in good time and are of a good standard.

Customer Service:

• Maintain regular contact with clients and ensure good relations are upheld.
• Regularly update clients and keep them informed of site progress.
• Handle correspondence concerning contracts, queries, complaints, etc.
• Hold formal minute meetings at least once per month.
• Aim to exceed customers' expectations.
• Ensure that customers' queries are dealt with as a priority.

Manage Quality:

• Ensure sites are aware of their quality specification.
• Ensure quality specification is met.
• Address poor performance through retraining or disciplinary action.

Training:

• Identify training needs of staff.
• Arrange for training/retraining.
• Evaluate all training.
• Identify problem areas and introduce corrective action.

Health and Safety:

• Ensure all accidents and near misses are reported as per company policy.
• Ensure PPE is worn at all times.
• Conduct fire drills and evacuation drills regularly.
• Ensure exit routes are kept clear and accessible.
• Ensure Health and Safety training is conducted for all staff.
• Ensure RAs are up to date and site-specific.
• Deliver SSOW refresher training and Safety Briefs as per company policy.
• Ensure all assets on site are PAT tested and in safe working order.
• Report any defective assets for repair immediately.
• Conduct regular Health and Safety audits and checks, documenting action plans for corrections.

Transport Compliance Check:

• Ensure Site Manager completes the compliance checklist regularly and rectifies any discrepancies.

Core Competencies:

• Knowledge of Cleaning Operations, Health and Safety, Employment Legislation, Basic Financial Control, Administrative Procedures, HR knowledge.
• Skills in Managing performance, Communication, Time management, Budget management, Multi-tasking.
• Attitude: Honest, Pro-Active, Efficient, Customer Focused.

Education, Qualifications and Experience:

• At least two years of cleaning industry experience or management experience.
• Experience of managing staff and budgets is essential.
• Excellent communication skills in English are essential.
• Clean driving licence.