Operations Manager in London

Salary: £38k - £40k per annum

Company Car: Company car provided or car allowance.

Hours of Work: preferably 45 hours per week (Monday to Friday) with a 30-minute unpaid break per day.

Working Hours: Between 5:00 pm to 3am (flexibility will be required to meet the requirements of the role).

Role reports into Key Account Manager and will cover Scotland to include: Glasgow, Dumbarton, Overtown, Scotstoun, Aberdeen and Central Belt (Subject to change).

To oversee, co-ordinate and support the site management of the operations at the various sites / garages he/she is responsible for. To provide assistance to the Key Accounts Manager.

Duties include:

• Managing people's performance, customer service, procurement, budget management, managing quality and resolving day-to-day operational issues to ensure client satisfaction.
• Travel to various sites.
• Ensure Quality Audits are conducted as per contractual agreement.
• Monitor and manage targets set for the Site Management.
• Ensure training and induction is conducted for all staff.
• Ensure employees' wage sheets are accurate and completed on time and submitted to the Transport team every Monday by midday.
• Motivate staff where necessary/possible.
• Attend to disciplinary and grievance issues as per company procedures.
• Ensure Health and Safety regulations are adhered to at all times.
• Ensure all accidents/incidents are reported as per company policy and procedure.
• Provide regular feedback to management.

Manage Resources (People, Equipment, Materials, Stock, Uniforms, Vehicles etc.):

• Ensure sites have adequate stock levels.
• Ensure monthly material orders are correct and completed on time.
• Conduct on-site periodic stock audits.
• Ensure stock orders are within budgets.
• Ensure wages are within weekly budgets.
• Ensure sites are adequately staffed within budget.
• Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget.
• Provide regular feedback to management.

Administration:

• Handle all administration commensurate with role e.g. starter forms, disciplinary hearings, grievances, salary queries, client reports, quality reports, etc.
• Ensure CAR/TASK is being completed correctly for both Daily Reporting and Periodic cleans.
• Monitor cleans completed as per contract specification and resolve any shortfalls in either standard or quantity.
• Ensure all correspondence is dealt with appropriately and within a reasonable time period.
• Ensure all queries are forwarded to the relevant parties and resolved.
• Ensure all client and quality reports are submitted in good time and are of a good standard.

Customer Service (Managing Client Relations):

• Maintain regular contact with client(s) and ensure good relations are upheld.
• Regularly update client(s) and keep them informed of sites progress (e.g. regular meetings, providing quality reports, etc.).
• Correspondence concerning contracts, queries, complaints etc.
• Use all forms of communication.
• Hold formal minute meetings at least once per month.
• Aim to exceed customers' expectations.
• Ensure that customers' queries are dealt with as a priority.
• All correspondence should make use of good grammatical English.
• Ensure that new starter forms are 100% correct.
• Ensure that RTW work documents are correct and originals have been seen.
• New start forms and associated documents are forwarded to HR office on the same day for processing.
• No one can start without a pin number.

Manage Quality:

• Ensure sites are aware of their quality specification.
• Ensure quality specification is met.
• Ensure poor performance is met by retraining and/or disciplinary action.

Training:

• Identify training needs of staff.
• Arrange for training/retraining.
• Ensure training is delivered where possible/necessary.
• Evaluate all training.
• Identify problem areas and introduce corrective action.

Health and Safety:

• Ensure ALL accidents and near misses are reported as per company policy.
• Ensure PPE is worn at all times, ordering new when required.
• Ensure fire drills and evacuation drills are conducted regularly with reference to the clients' procedures.
• Ensure all exit routes are kept clear and are accessible.
• Ensure Health and Safety training is conducted for all staff.
• Ensure RAs are up to date and site specific and sign off sheet has been signed by all employees.
• Delivery SSOW refresher training and Safety Briefs as per company policy.
• Ensure all assets on site are PAT tested and in a safe working order.
• Report any defective assets for repair immediately and quarantine until made good.
• Regular Health and Safety audits and checks must be conducted and documented, with action plans for corrections clearly defined.

Transport Compliance Check:

• Ensure Site Manager is completing the compliance checklist regularly and rectifying any discrepancies.

Core Competencies Knowledge:

• Cleaning Operations
• Health and Safety
• Employment Legislation
• Basic Financial Control
• Administrative Procedures
• HR knowledge

Skills:

• Managing performance
• Communication skills
• Time management
• Budget management
• Multi-tasking

Attitude:

• Honest
• Pro-Active
• Efficient
• Customer Focused

Education, Qualifications and Experience:

• At least two years of cleaning industry experience or management experience.
• Experience of managing staff and budgets is essential.
• Excellent communication skills in English are essential.
• Clean driving licence.