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- Tasks: Lead a team to deliver top-notch service in estate management and maintenance.
- Company: Join a dynamic Direct Labour Organisation focused on performance and customer satisfaction.
- Benefits: Earn £40,000 per year with weekly pay and potential for permanent position.
- Why this job: Make a real impact by managing resources and improving service delivery for the community.
- Qualifications: Experience in team leadership, technical knowledge in repairs, and strong communication skills required.
- Other info: Immediate start with opportunities for career growth and development.
Role: Estate Assistant Delivery Manager (Waste & Planned)
You could be just the right applicant for this job Read all associated information and make sure to apply.
Location: Chatham, Medway
Salary: £40,000 per annum (weekly paid)
Potential Temp to Perm Position with initial three months fixed term contract
The Assistant Managers of our client Direct Labour Organisation (DLO) operate in a performance environment. The Assistant
Managers deal with effective management of our internal resource to repair and maintain our Housing Stock and Estate Areas. Your role is about resource and performance management. You’ll work closely with the Delivery Managers and act as an ‘ambassador’ for client estates. You’ll lead a team of front-line skilled operatives to deliver excellent and high-performing service.
The Operatives are our front-line work force and represent our efforts as a visible landlord. Your role is to manage the performance of Operatives within our Direct Labour Organisation to deliver service excellence for customers with quality works achieved and best value for client’s estate. You will be monitoring team performance, undertaking pre, post and work in progress inspections, as well as Health and Safety Inspections.
You will be providing technical advice to the Operatives in the delivery of their work and managing customers’ expectations over scope and delivery of works. You will be ensuring productivity of operatives and work with our Planners to programme works efficiently within our Service Level Agreements.
You will be ensuring the Operatives have the right tools, materials, and safety protection to undertake their roles appropriately. This will include audits of equipment and van checks.
You will undertake regular performance reviews of Operatives and develop individual and team plans to develop staff and improve performance. You will be provided with a company van to provide visible presence on the estates.
You will lead the planning and implementation of projects, carry out Project evaluation with results measurement, planning and scheduling timelines, with financial management and reporting regularly to Senior management
Duties and Responsibilities:
* Delivering excellent operational performance by leading a team of Operatives to deliver a ‘right first time’ service for customers. Ensuring that our service delivers the best it can for our customers, relentlessly owning and driving excellent customer service and taking responsibility for making things happen
* Ensuring the appropriate outcomes are reached and customers receive an excellent service. Ensuring that any follow-on cases are managed effectively, reaching customer driven outcomes within appropriate timescales
* Deploying coaching and performance management skills to make sure the service is managed effectively and that Operatives take ownership of customer queries
* Ensuring that the right resources are in place to deal with current and predicted workload priorities at the right time, on an on-going basis
* Using customer insight, performance data, quality checks and your own observations to coach, give feedback and create development plans for team members, ensuring a relentless focus on the delivery of results and that the potential of team members is realised. Also use information to feedback to the Delivery Managers, to shape and influence strategy and policies
* Supporting your team to resolve non standard or escalated queries / issues, drawing on the expertise of others if necessary
* Proactively looking for ways to embrace changes, and encouraging team members to do so, in order to continually improve our service offer to customers. Includes coaching others to embrace new technologies
* Proactively identifying risks and appropriate mitigations, or escalating where appropriate. Ensuring works are completed to appropriate standards to ensure legislator and regulatory compliance. Ensuring highest standards of health and safety. xiskglj Investigation, recording and developing of lessons learnt from accidents or near misses
* Ensuring all activities assigned from within T1000 Health and Safety app are delivered in target time
* Ensuring a robust out of hours service is in place, including being part of the management call out rota
* Meeting budgetary objectives, financial management, tracking project performance
* Contract Management
* Leading the planning and implementation of projects
* Project evaluations and results measurement, planning and scheduling timelines in conjunction with the senior planner
* Being responsible for performance of all teams involved in the management of waste on our Estates
* Take an active part in delivering projects within the DLO Improvement Plan
* Be responsible for ensuring all team members deliver orgnisational asks within target time
* Ensuring all 1-2-1 nd on tracks are delivered with the team
* Being an active part of the team delivering 100% of Estate Inspections with involved stakeholders
* Working with service charge team to ensure all works are coded appropriately to properties.
What’s essential:
Technical knowledge in delivery of operative based works
Good knowledge of Minor repairs, diagnosis and remedy of defects
Good working knowledge of European playground standards EN1176 & EN1177
Demonstrable experience gained within a grounds Maintenance/caretaking service
Experience in ensuring all machinery are maintained and safe to operate
Experience in ensuring all tools and equipment are well maintained, clean and serviceable
Strong people management skills / team leading experience
Experience of leading and motivating a team to deliver excellent results, managing performance and ensuring that the potential of each team member is realised
Working effectively with and influencing colleagues & stakeholders across the business
Excellent customer communication skills
Seeing the bigger picture in the wider delivery of Client’s Estate services
Good communicator across internal team
Taking ownership for delivery of service – including follow on work (external contractors) from initial inspection of works
Full driving licence
Competent with ICT systems and handheld devices
Exceptional eye for detail on delivery of service
Good knowledge of contract management
Good knowledge of budgetary objectives, financial management, tracking project performance
Leading the planning and implementation of projects
Health & Safety qualification
Immediate start and paid weekly
Assistant Manager employer: Dynamic Resourcing
Contact Detail:
Dynamic Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their goals. Practise common interview questions and think about how you can demonstrate your leadership and performance management skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Use this opportunity to reiterate your enthusiasm for the role and mention something specific from the interview that resonated with you.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Manager role. Highlight your experience in managing teams and delivering excellent customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Technical Knowledge: Since this role requires technical knowledge in operative-based works, don’t shy away from mentioning any relevant experience you have. Whether it’s minor repairs or health and safety standards, we want to know how you can contribute to our team.
Demonstrate Leadership Skills: As an Assistant Manager, you'll be leading a team, so it's crucial to showcase your people management skills. Share examples of how you've motivated teams in the past and how you’ve handled performance management. We love seeing candidates who can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Dynamic Resourcing
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to operative-based works and minor repairs. Familiarise yourself with European playground standards EN1176 & EN1177, as well as any relevant health and safety regulations. This will show that you're not just a people person but also technically savvy!
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team to achieve excellent results or managed performance effectively. Be ready to discuss how you can apply these skills to lead the operatives in this role.
✨Customer Service is Key
Since this role involves delivering excellent customer service, think of instances where you've gone above and beyond for customers. Be prepared to discuss how you handle customer queries and ensure satisfaction, as this will demonstrate your commitment to service excellence.
✨Be Ready to Discuss Performance Management
Understand the importance of monitoring team performance and conducting regular reviews. Prepare to talk about how you would use performance data and feedback to create development plans for your team members. This shows that you’re proactive and focused on continuous improvement.
