At a Glance
- Tasks: Provide top-notch support to customers and help them navigate our services.
- Company: Join a dynamic team at the heart of customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and creativity.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Two years in a B2B environment with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
The Customer Support Desk is at the heart of Dynamic Planner. We work closely with our customers and strive for excellence. Customer satisfaction and retention is key. The Support Desk plays a huge part across the business as we are customer facing and the first point of contact when a customer is looking for help and guidance.
Requirements
- Experience: Minimum of two years’ experience within an office-based B2B environment
- Experience in client relationship management
- Strong communication and active listening skills
- Effective time management with the ability to prioritise workload
Skills:
- Self-motivated with a proactive approach to work
- Flexible and adaptable in a fast-paced environment
- Strong presentation skills with the ability to convey information clearly
- Analytical mindset with good problem-solving capabilities
- Confident and professional telephone manner
- Eagerness and ability to learn new systems and processes
- Collaborative team player with the ability to work effectively in a team environment
- Creative problem-solving ability
- Passion for the Financial Services industry
- A dynamic and energetic individual
Desirable (not essential):
- Experience within Wealth Management, Financial Planning, Financial Services, or administration of software systems
Customer Support Desk Representative employer: Dynamic Planner
Dynamic Planner is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to excel in their roles. With a strong focus on professional development, you will have access to numerous growth opportunities while working in a vibrant location that encourages creativity and teamwork. Join us to be part of a forward-thinking company that values your contributions and supports your career aspirations in the dynamic FinTech landscape.
