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For Companies At a Glance
- Tasks: Support users with IT issues and manage helpdesk tickets.
- Company: Join a well-established group of companies making an impact in the tech industry.
- Benefits: Enjoy a competitive salary, medical aid, and pension fund options.
- Why this job: Be part of exciting IT projects and enhance your skills in a dynamic environment.
- Qualifications: Grade 12, 3 years in desktop support, A+/N+ certification, and advanced computer skills required.
- Other info: A valid driver's license is essential for this role.
Well established group of companies is in need of an experienced Group Senior IT Administrator.
Duties & Responsibilities:
- Assist users with issues logged via the Helpdesk System
- Liaise with Supervisor or IT Manager regarding “problem” tickets
- Troubleshooting and conducting physical upgrades, repairs, and setups
- Troubleshooting network related issues
- Assist IT Manager on minor and major IT and digitisation related projects and initiatives
Desired Experience & Qualification:
- Grade 12
- Drivers License
- +-3 years in a desktop support role
- A+ / N+
- Microsoft Office
- Microsoft 365 Administration
- Windows 7, 8, 10
- Networks & computer hardware
- Advanced Computer Skills
- Internal customer service focused
Package & Remuneration:
R22 500 - R26 500 per Month Basic depend on experience
Medical aid and Provident/Pension Fund
Senior It Administrator City Deep employer: Dynamic Outsourced Solutions
Contact Detail:
Dynamic Outsourced Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior It Administrator City Deep
✨Tip Number 1
Make sure to brush up on your troubleshooting skills, especially for network-related issues. Being able to demonstrate your problem-solving abilities during the interview can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with Microsoft 365 Administration and the specific tools used in the role. Showing that you have hands-on experience or knowledge of these platforms can give you an edge.
✨Tip Number 3
Highlight any experience you have with physical upgrades and repairs. Be prepared to discuss specific examples of past projects where you successfully managed hardware setups or repairs.
✨Tip Number 4
Since this role involves assisting users, emphasise your customer service skills. Prepare to share instances where you effectively resolved user issues, showcasing your ability to communicate clearly and empathetically.
We think you need these skills to ace Senior It Administrator City Deep
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and IT administration. Emphasise your skills with Microsoft Office, Microsoft 365, and any troubleshooting experience you have.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your experience with Helpdesk systems and your ability to assist users effectively.
Showcase Relevant Qualifications: Include your A+ and N+ certifications prominently in your application. If you have any additional training or courses related to IT administration, be sure to mention those as well.
Highlight Customer Service Skills: Since the role requires internal customer service focus, provide examples of how you've successfully assisted users in previous roles. This will demonstrate your ability to handle user issues effectively.
How to prepare for a job interview at Dynamic Outsourced Solutions
✨Showcase Your Technical Skills
Make sure to highlight your experience with desktop support, Microsoft Office, and network troubleshooting. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Customer Service Focus
Since the role involves assisting users, emphasise your internal customer service skills. Share instances where you went above and beyond to help a colleague or user resolve their IT issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a network issue or conduct a physical upgrade, and explain your thought process clearly.
✨Research the Company and Its IT Needs
Familiarise yourself with the company’s operations and any recent IT initiatives they may have undertaken. This will allow you to tailor your responses and show that you're genuinely interested in contributing to their success.
