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- Tasks: Join our team as a Unified Communications Engineer, providing top-notch technical support.
- Company: Dynamic Minds partners with a leading telecom business known for exceptional customer satisfaction.
- Benefits: Enjoy hybrid working, ongoing training, career progression, and free parking.
- Why this job: Be part of a supportive culture that values your growth and offers exciting challenges.
- Qualifications: Experience in telecom support and a customer-centric approach are essential.
- Other info: Celebrate your birthday with a day off and enjoy company socials!
The predicted salary is between 25000 - 35000 £ per year.
The Role: Unified Communications Engineer
Location: Bristol
Salary: £25K – £35K DOE
Frustrated with your current role and working environment? Do you want to work for a business that will invest in your professional development and growth? Would you benefit from a supportive and inclusive work environment?
Yes? Great, get in touch with us today! Dynamic Minds just might have the perfect role for you!
We are delighted to partner with one of the leading telecommunication businesses across the Southwest who are celebrated for their extraordinary customer satisfaction ratings. Our client is a well-established business with exceptional expertise in Hosted VoIP Phone Systems, Business Mobile, Business Broadband, MDM Solutions, etc. As result of continuous growth and expansion, the business has an opportunity for an experienced Unified Communications Engineer to join them on a full-time permanent basis. As an integral member of the support team, you will be highly motivated to resolve customer queries instantly through a proactive and conscientious approach. On offer is a very competitive salary and:
Benefits:
- Hybrid working
- Inclusive and supportive work environment
- Ongoing training and support
- Career progression opportunities
- Free parking
- Day off on your birthday
- Company socials
Your Responsibilities:
- Provide exceptional technical customer support across a wide range of business telecoms, business internet, mobile products, etc.
- Be the first point of contact for customer queries, diagnosing and troubleshooting technical issues.
- Assist customers in configuring equipment.
- Enhance the customer experience by focusing on 1 st time resolutions not average talk times.
- Collaborate with other members of the technical team to design and deliver bespoke solutions to customer specifications.
- Assisting with system updates and upgrades with minimal impact on the production environment when required.
- Ensure all queries are captured accurately and documentation is kept up to date.
Your Skills & Experience:
- Prior experience in a service desk role as a Telecoms Support Engineer.
- Familiar with ticketing platform such as Zendesk.
- Customer-centric approach with 2 years’ experience in a customer service environment.
- Proactive nature with a can-do attitude.
- Successful stakeholder management ability.
- Strong commercial awareness to identify new business opportunities.
- Versatile and adaptable UC Support Engineer with the ability to prioritise and manage your workload.
To be considered for this role please attach a copy of your up-to-date CV with your application.
Unified Communications Engineer employer: Dynamic Minds Recruitment
Contact Detail:
Dynamic Minds Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Engineer
✨Tip Number 1
Make sure to highlight your experience with telecoms support in your conversations. When networking or during interviews, share specific examples of how you've resolved customer queries and improved their experience.
✨Tip Number 2
Familiarize yourself with the latest trends in Unified Communications and VoIP technologies. Being knowledgeable about current solutions will not only impress your interviewers but also show your commitment to the field.
✨Tip Number 3
Demonstrate your proactive nature by preparing questions that show your interest in the company's approach to customer service and technical support. This will help you stand out as a candidate who is genuinely invested in the role.
✨Tip Number 4
Connect with current employees on LinkedIn to gain insights into the company culture and work environment. This can provide you with valuable information to discuss during your interview and show that you're a good fit for their team.
We think you need these skills to ace Unified Communications Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Telecoms Support Engineer. Emphasize your customer service skills and any familiarity with ticketing platforms like Zendesk.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive nature and customer-centric approach. Mention specific examples of how you've resolved technical issues in the past to demonstrate your problem-solving skills.
Highlight Technical Skills: In your application, clearly outline your technical skills related to business telecoms, VoIP systems, and any other relevant technologies. This will show that you are well-equipped for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dynamic Minds Recruitment
✨Show Your Technical Expertise
Be prepared to discuss your experience with Hosted VoIP Phone Systems and other telecom products. Highlight specific instances where you successfully resolved technical issues, as this will demonstrate your capability as a Unified Communications Engineer.
✨Emphasize Customer-Centric Approach
Since the role requires a strong customer service focus, share examples of how you've enhanced customer experiences in previous roles. Discuss your proactive nature and how it has led to first-time resolutions for customers.
✨Familiarize Yourself with Ticketing Platforms
Mention your experience with ticketing systems like Zendesk during the interview. If you have any specific achievements related to improving ticket resolution times or customer satisfaction scores, be sure to bring those up.
✨Demonstrate Collaboration Skills
The role involves working closely with other team members to deliver bespoke solutions. Prepare to discuss how you've collaborated in past roles, particularly in troubleshooting or designing solutions that meet customer specifications.
