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- Tasks: Lead the IT Support team, resolve technical issues, and ensure customer satisfaction.
- Company: Join a leading UK business known for innovation and reliability.
- Benefits: Enjoy flexible working, ongoing training, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a dynamic team.
- Qualifications: Experience as a 2nd/3rd Line Engineer with mentoring skills required.
- Other info: Competitive salary and opportunities for career progression await you!
The predicted salary is between 36000 - 60000 £ per year.
Location: Swindon
Salary: £DOE
Do you want to work in a warm and friendly environment where your contribution will be valued? Are you interested in enhancing your technical skills and career? Looking to step up from a 2nd Line role and take on more responsibility? Yes? Great, get in touch ASAP!
Dynamic Minds is incredibly proud to partner exclusively with one of the UK's most iconic and largest privately owned businesses! Renowned for their efficiency, reliability, and innovation, our client is a widely respected industry leader and one of the most trusted brands in their sector. Following a period of rapid growth and continued expansion, they are now looking to strengthen their internal IT Support function by hiring a full time, permanent IT Support Team Leader.
Reporting to the IT Service Manager, the successful IT Support Team Lead will serve as a key escalation point for less experienced engineers. We're looking for a hands-on, technically strong engineer who can resolve technical issues, manage internal systems, and maintain system security and integrity. As the IT Team Lead, you will be integral to internal customer satisfaction and business success. Adopting the title of trusted adviser, you will embark on overseeing and leading the service desk team during their shift, ensuring tasks are completed efficiently and effectively. This is a fantastic opportunity for an individual who enjoys being consultative and making a tangible contribution to business operations.
The ideal candidate will come from a fast paced, demanding environment such as an MSP, Logistics, Supply chain, etc.
On offer is a competitive basic salary and:
- Inclusive and supportive work environment
- Ongoing technical training and development
- Career progression opportunities
- Flexible working arrangements
- Employee Health and Wellbeing Programme
- Employee Discount
- Company Socials and Events
Your Responsibilities:
- Oversee and lead the Service Desk team during their shift, ensuring tasks are completed efficiently and effectively.
- Take ownership of complex or contentious support issues escalated to you by the team, coordinating appropriate resources to resolve tickets which require additional expertise.
- Mentor team members on both technical and procedural topics, promoting a positive and collaborative work environment.
- Monitor team performance, provide constructive feedback and identify opportunities for improvement.
- Create and maintain good quality, accurate documentation to aid the team in following all agreed processes and procedures.
- Troubleshoot within End User Computing, Infrastructure and Applications problems, diagnose and solve hardware/software issues or fulfil related requests in line with the agreed SLAs.
- Involvement in regular support and maintenance activities for other sites throughout the UK, including regular travel to these locations.
- Coordinate with external vendors for support when issues cannot be resolved internally, escalating as appropriate.
- Maintain a high degree of customer service for all requests and adhere to all service management principles.
Your Skills & Experience:
- Previous experience as a 2nd Line/3rd Line Engineer, including responsibility for managing the workload of others.
- Proven experience mentoring and supporting colleagues.
- Capable of configuring and maintaining Microsoft 365, along with migrations.
- Knowledgeable on MS Windows Server, MS365 Administration, backup software, firewall configuration, anti-virus, and remote connection software.
- Knowledge of firewalls, AV, or backup products/technologies.
- Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment.
- Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.).
- Proactive motivated approach to customer service.
- Able to develop and maintain relationships.
- Full UK driving licence.
To be considered for this role, please attach a copy of your up-to-date CV.
IT Support Team Leader employer: Dynamic Minds Recruitment
Contact Detail:
Dynamic Minds Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows Server, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence and readiness for the role.
✨Tip Number 2
Highlight any previous leadership or mentoring experiences you have had, even if they were informal. This will show that you possess the necessary skills to lead a team effectively and can contribute positively to the collaborative environment they are looking for.
✨Tip Number 3
Prepare examples of how you've handled complex support issues in the past. Being able to articulate your problem-solving process and the outcomes will help you stand out as a candidate who can take ownership of challenging situations.
✨Tip Number 4
Research Dynamic Minds and their client to understand their values and culture. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for contributing to their success can make a significant impact during the interview.
We think you need these skills to ace IT Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a 2nd Line/3rd Line Engineer. Emphasise your mentoring skills and any specific technical expertise related to Microsoft 365, Windows Server, and other technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and leadership. Mention how your previous experiences align with the responsibilities of overseeing a service desk team and resolving complex issues.
Highlight Soft Skills: In your application, don't forget to mention your soft skills such as communication, teamwork, and customer service. These are crucial for the role, especially since you'll be mentoring team members and ensuring customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dynamic Minds Recruitment
✨Showcase Your Technical Skills
As an IT Support Team Leader, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with Microsoft 365, Windows Server, and any relevant certifications. Highlight specific examples of how you've resolved complex issues in previous roles.
✨Emphasise Leadership Experience
Since this role involves leading a team, it's crucial to showcase your leadership skills. Share examples of how you've mentored colleagues or managed workloads in a fast-paced environment. Discuss your approach to fostering a positive team culture.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past challenges you've faced and how you resolved them. Be ready to explain your thought process and the steps you took to ensure customer satisfaction.
✨Research the Company Culture
Dynamic Minds values a warm and friendly work environment. Research their company culture and be prepared to discuss how your values align with theirs. Show enthusiasm for contributing to a collaborative atmosphere and enhancing internal customer satisfaction.
