Customer Experience Manager | Premium Automotive
Drive customer experience strategies that elevate every touchpoint across the showroom, service centre, and aftersales journey
Coach and develop customer-facing teams — from sales consultants to service advisors — to deliver consistent, premium service
Handle escalated complaints with professionalism, turning friction into long-term customer loyalty
Leverage deep knowledge of vehicle models, trims, features, and ownership costs to support the team in addressing customer queries with confidence
Guide customers through the full ownership lifecycle — from test drive and handover to servicing, warranty, and trade-in
Analyse feedback and data to identify trends and implement improvements across the customer journey
Own customer satisfaction and retention targets, regularly reviewing performance and driving action plans to continuously raise the bar
Ensure compliance with brand standards and dealership retail guidelines through regular audits
What We’re Looking For
- Degree with 5–8 years in customer experience, automotive retail, or aftersales management
- 2–3 years in a leadership role within a dealership or automotive group
- Proven track record in complaint resolution, service recovery, and customer retention
- Strong product knowledge across vehicle lines — models, powertrains, technology features, and service intervals
- Familiar with dealership operations including workshop flow, parts, and service scheduling
- Experience in a premium or luxury automotive brand environment is a strong advantage
- Valid Class 3 driving licence
- Data-driven, process-oriented, and passionate about continuous improvement
- A natural people leader with excellent communication and coaching skills
- Passionate about cars and committed to delivering a world-class ownership experience
Customer Experience Manager | Premium Automotive employer: Dynamic Human Capital Pte Ltd
As a leading player in the luxury automotive sector, our company offers an exceptional work environment that fosters creativity and innovation. With a strong emphasis on employee growth, we provide ample opportunities for professional development through hands-on experience in high-impact marketing campaigns. Our collaborative culture, combined with the chance to work with cutting-edge digital tools and platforms, makes this an ideal place for passionate marketers looking to make a significant impact in the industry.
Contact Details:
Dynamic Human Capital Pte Ltd Recruitment Team
