Office Administrator

About DYN-Metal With 89 years of engineering heritage, DYN-Metal is a leading specialist in casting and machining high-performance bronze and brass alloys. Serving heavy industry global leaders across steelmaking, maritime and mining, we pride ourselves on precision, quality, and a close-knit team environment. The Role We are seeking an organized, proactive Office Administrator to support our daily business operations at our Park Royal office and works. Acting as a key link between our administrative hub and our production operations, you will keep our workflow, order tracking, and customer communications running seamlessly. Key Responsibilities: * Perform precise data entry across our ERP/MRP system, including processing purchase orders and updating production records. * Maintain organized physical and digital filing systems. * Serve as a key point of contact for customer queries via phone and email, delivering clear and concise communication. * Liaise regularly with factory supervisors and colleagues to ensure accurate workflow updates. What We Are Looking For: * Prior experience using an ERP/MRP system (experience with EFACS is a bonus, but full training will be provided for the right candidate). * Strong verbal and written communication skills with a professional customer service mindset. * Ability to multitask, manage deadlines, and stay calm under pressure in a fast-paced environment. * A collaborative mindset suited to a small, close-knit team. What We Offer: * Competitive salary (commensurate with experience). * 23 days paid annual leave + public bank holidays. * Convenient location with excellent transport links (short walk from North Acton & Harlesden stations)