At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth spa experience.
- Company: Join the vibrant team at Milk Wood House, part of Dylan Coastal Resort.
- Benefits: Earn £12.71 per hour, enjoy staff discounts, and flexible shifts.
- Other info: Full training provided; immediate start available!
- Why this job: Be the first smile guests see and create memorable experiences.
- Qualifications: Warm personality, reliable, and comfortable with booking systems.
The predicted salary is between 12.71 - 12.71 £ per hour.
£12.71 | 24 - 40 hours per week
Full-time and part-time positions available · Rota includes weekends
Milk Wood House, The Dylan Coastal Resort, Laugharne, Carmarthenshire
The first face guests see, and the reason their visit starts well. We're building our spa team at Milk Wood House, and we're hiring more than one person. The spa is open daily, so we need people who can cover a range of shifts—whether that's full-time hours, or a couple of days that fit around everything else.
You'll be the first point of contact for guests using Milk Wood House spa, from the moment they arrive through to booking their next visit, so every guest feels looked after from the front desk to the treatment room door. The welcome matters most. We're looking for someone who's genuinely warm with guests, calm when the desk gets busy, and comfortable managing bookings, treatment schedules and retail alongside the day-to-day running of the reception and relaxation areas. It's a role that suits someone who enjoys people, stays organised under pressure, and takes pride in a spa that runs smoothly from the moment the doors open.
What you'll be doing
- Welcoming guests on arrival and checking them in for treatments
- Managing bookings by phone, email and in person, including the diary for treatment rooms
- Taking payments and processing retail sales accurately
- Answering guest queries about treatments, packages and facilities
- Upselling treatments, packages and retail products where it genuinely suits the guest
- Keeping reception, relaxation and spa areas tidy, welcoming and well presented
- General cleaning duties - squeegeeing, restocking shower products, removing cups
- Restocking robes, towels, slippers and retail displays throughout the day
- Supporting the flow of treatment rooms — making sure therapists and guests are on schedule
- Keeping menus, price lists and promotional material up to date and on display
- Flagging anything that needs maintenance or attention before guests notice it
- Liaising with therapists on timings, guest needs and any special requests
- Supporting smooth handovers between shifts
- Helping guests feel looked after from arrival to departure, including seeing them off at the end of their visit
What we're looking for
- Reliable above all — a busy spa only works if everyone turns up
- Available to work weekends & bank holidays
- Naturally warm and welcoming, with genuine care for guest experience
- Comfortable with booking systems and handling payments accurately
- Calm and organised when the desk gets busy or plans change
- Confident having sales conversations about treatments and retail, without being pushy
- Previous spa, hotel or hospitality front-of-house experience is welcome, but not essential — full training given
What we offer
- £12.71 per hour — paid monthly
- Full-time and part-time positions available. A fixed rota you can plan your life around, published 3 weeks ahead
- Extra hours available for holiday and sickness cover if you want them
- Full training, and all equipment and uniform provided
- Staff discounts across Seasons Holidays resorts
- A stunning coastal setting and a team that looks after each other
- Immediate start — we're looking to fill these positions within the next two weeks
Therapist employer: Dylan Coastal Resort
At Milk Wood House, we pride ourselves on creating a warm and welcoming environment for both our guests and staff. As a member of our spa team, you'll enjoy flexible working hours, comprehensive training, and the opportunity to grow within a supportive team in a stunning coastal location. With competitive pay and staff discounts across Seasons Holidays resorts, we ensure that every employee feels valued and part of our community.
StudySmarter Expert Advice🤫
We think this is how you could land Therapist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dylan Coastal Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dylan Coastal Resort
Don't be shy about reaching out to Dylan Coastal Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Therapist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dylan Coastal Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dylan Coastal Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
