At a Glance
- Tasks: Support events and facilities while delivering top-notch customer service.
- Company: Join Northern Education Trust, a community-focused organisation.
- Benefits: Gain valuable experience, flexible shifts, and a supportive work environment.
- Other info: Opportunity to grow within a dynamic educational setting.
- Why this job: Be the friendly face that ensures smooth operations and memorable experiences.
- Qualifications: Strong customer service skills and a reliable, flexible attitude.
The predicted salary is between 20000 - 25000 £ per year.
Northern Education Trust is seeking a dedicated and flexible Academy Support Assistant to support the Northern Education Trust Community Sport and Events (NCSE) Facilities and wider academy activities at Dyke House Academy.
In this role, you will act as a key point of contact for Front of House, delivering outstanding customer service, handling enquiries, and helping to ensure the facility runs smoothly and welcomingly for all internal and external users.
Key Responsibilities
- Customer Service & Administration: Receive enquiries for NCSE Facilities, respond to routine correspondence, process Hire Agreements, and build positive relationships with facility users.
- General Office Support: Provide general administrative support, including handling telephone calls and photocopying.
- Event & Facility Preparation: Assist with arrangements for NCSE Facilities and Academy events.
- Facility Upkeep: Undertake duties to maintain high standards of cleanliness and appearance across both internal and external areas of the facility.
- Flexibility: Maintain a flexible approach to covering shifts at short notice when needed.
- What We Are Looking For
- Strong customer service skills and a professional Front of House manner.
- Reliable administrative and organisational abilities.
- A flexible attitude toward work and shift availability.
- Awareness of health and safety, confidentiality, and GDPR guidelines.
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Academy Support Assistant employer: Dyke House Sports and Technology College
Dyke House Sports and Technology College is an excellent employer, offering a supportive and inclusive work culture that prioritises the professional growth of its staff. Located in the vibrant Tees Valley, the college provides unique opportunities for Teaching Assistants to make a meaningful impact on students' lives while benefiting from ongoing training and development initiatives. Join a dedicated team where your contributions are valued and rewarded, fostering both personal and professional fulfilment.
Contact Details:
Dyke House Sports and Technology College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Academy Support Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dyke House Sports and Technology College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dyke House Sports and Technology College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Academy Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dyke House Sports and Technology College:Your cover letter is your chance to shine! Tell us why you want to work at Dyke House Sports and Technology College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dyke House Sports and Technology College!
How to prepare for a job interview at Dyke House Sports and Technology College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
