Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with payments, refunds, and app issues via phone, chat, and ticketing.
- Company: Join Credas Technologies, a fast-growing tech company focused on innovative digital solutions.
- Benefits: Enjoy competitive salaries, healthcare, wellness programs, and paid volunteer days.
- Why this job: Be part of a values-driven team that celebrates diverse perspectives and encourages growth.
- Qualifications: Strong communication skills and customer service experience are essential; tech-savvy is a plus.
- Other info: Flexible shifts available between 8am to 8pm in a remote work environment.
The predicted salary is between 24000 - 36000 £ per year.
Credas Technologies Ltd (a Dye & Durham company) provides digital solutions to automate due diligence compliance, remote identity verification using biometric facial recognition, and customer outreach processes. Credas is an award-winning, values-driven and fast-growing technology company with a modern and progressive approach to working.
As a Payments Customer Service Representative, you will be the first point of contact for end-users seeking support with payments, refunds, and app-related issues. You’ll play a key role in ensuring customer satisfaction through effective issue resolution across various communication channels. The role requires strong communication skills and the ability to work in a fast-paced, remote environment.
Key Responsibilities- Respond to customer queries related to:
- Payments - failed transactions, payment status
- Refunds - duplicate charges, system errors
- App-related issues - troubleshooting with restart options
- Phone
- WhatsApp / Live Chat
- Ticketing system (Freshdesk)
- Excellent written and verbal communication skills
- Strong customer service background
- Strong problem-solving abilities
- Confident decision-making using initiative
- Excellent time management and prioritisation skills
- Comfortable in computer systems such as Microsoft and tech platforms
- Good attention to detail
- Candidates must be able to work rotating shifts between 8am to 8pm
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA?- We ask how tomorrow can be better than today
- We are passionate about solving our customer's challenges
- Our ideas break boundaries
- We value different perspectives and encourage dialogue
- We take ownership and celebrate together
Customer Service Representative employer: Dye & Durham Corporation
Contact Detail:
Dye & Durham Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the payment systems and common issues customers face. Understanding the typical problems, such as failed transactions or refund requests, will help you respond confidently and effectively during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Simulating customer interactions can enhance your ability to provide empathetic support, which is crucial for a Customer Service Representative role.
✨Tip Number 3
Research Credas Technologies and Dye & Durham Corporation to understand their values and mission. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your experience with technology and problem-solving. Highlighting specific examples of how you've resolved customer issues in the past will demonstrate your capability to thrive in a fast-paced environment.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at Dye & Durham Corporation. Familiarise yourself with their services and the skills required, such as strong communication and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any specific skills mentioned in the job description, like handling payments and refunds. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve issues effectively. Mention your familiarity with digital solutions and your adaptability to fast-paced environments, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role that requires good communication skills.
How to prepare for a job interview at Dye & Durham Corporation
✨Understand the Company Values
Before your interview, take some time to research Dye & Durham Corporation and Credas Technologies. Familiarise yourself with their values and mission. This will help you align your answers with what they stand for, showing that you're a good fit for their culture.
✨Prepare for Common Customer Service Scenarios
Think about common customer service issues related to payments, refunds, and app-related problems. Prepare examples of how you've successfully resolved similar issues in the past. This will demonstrate your problem-solving skills and ability to handle challenging situations.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. During the interview, be sure to listen actively and respond thoughtfully to questions, showcasing your verbal and written communication abilities.
✨Demonstrate Empathy and Patience
Customer service roles require a high level of empathy and patience. Be prepared to discuss how you handle difficult customers or stressful situations. Share specific examples that highlight your ability to remain calm and provide empathetic support, which is crucial for enhancing customer satisfaction.
