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- Tasks: Manage customer contracts from negotiation to renewals while ensuring compliance and alignment with business goals.
- Company: Join a dynamic team focused on solving customer problems and driving global ideas.
- Benefits: Enjoy a culture of curiosity, ownership, and celebration of success with opportunities for growth.
- Why this job: Be part of a collaborative environment that values your input and fosters professional development.
- Qualifications: Experience in contract management or commercial operations is essential; strong communication skills are a must.
- Other info: Located in vibrant London - Paddington, this is a permanent full-time role.
The predicted salary is between 43200 - 72000 £ per year.
The Customer Contract Manager is responsible for managing the full lifecycle of customer contracts — from negotiation and execution through to renewals, compliance, and change control — while also playing a key role in commercial forecasting, budgeting, and revenue management. This role bridges the commercial, legal, and operational aspects of customer agreements, ensuring contracts align with business goals and customer expectations.
Key Responsibilities
- Manage the drafting, negotiation, review, and execution of customer contracts and related documentation (e.g. service agreements, NDAs, renewals).
- Serve as the primary liaison between customers and internal stakeholders on all contract-related matters.
- Work closely with Finance and Sales to contribute to budgeting and forecasting processes, including revenue tracking related to contract performance.
- Proactively manage and implement customer price increases in line with contract terms, market trends, and internal pricing strategies.
- Track and report on the financial impact of contract changes and price adjustments.
- Ensure all contracts are compliant with internal policies, regulatory obligations, and risk mitigation practices.
- Maintain a central repository of contracts and ensure all key dates (renewals, expirations, notice periods) are actively monitored.
- Partner with Sales and Commercial teams to support commercial strategy and ensure alignment with contract terms.
- Support financial planning cycles by providing contract-driven insights and trend analysis for customer accounts.
- Lead contract change control processes, including contract extensions, amendments, and termination procedures.
- Provide regular updates and analysis to leadership on contract status, customer commitments, and revenue projections.
- Conduct market analysis and competitive benchmarking to guide pricing decisions and support strategic pricing initiatives.
- Collaborate with internal stakeholders (e.g., Sales, Product, Finance) to shape commercially viable pricing models that reflect customer needs and drive sustainable growth.
Skills, Knowledge & Expertise
- Solid experience in contract management, commercial operations, or a customer-facing financial role.
- Strong understanding of contract law, commercial terms, and pricing structures.
- Proficient in budgeting and forecasting processes within a commercial or finance environment.
- Comfortable working with pricing models and interpreting financial data.
- Highly organised with the ability to manage multiple priorities in a deadline-driven environment.
- Excellent communication, negotiation, and stakeholder management skills.
- Familiarity with contract management systems (e.g. Salesforce, DocuSign, or equivalent).
- Industry experience in SaaS, Professional Services is desirable.
Job Benefits
- We think critically and exercise curiosity, every day.
- We are obsessed with first understanding, then solving our customers’ problems.
- Our ideas are big and global.
- We speak up when we see an issue and we work as one D&D team to solve it.
- We take ownership and celebrate success.
Customer Contracts Manager employer: Dye & Durham Corporation
Contact Detail:
Dye & Durham Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contracts Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Contracts Manager role. Understanding the nuances of contract negotiation, compliance, and financial forecasting will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the finance and contract management sectors. Attend industry events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Research common challenges faced in contract management within the SaaS and Professional Services industries. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your negotiation skills through real-life examples. Think of specific instances where you successfully navigated complex contract discussions, as this will showcase your ability to manage stakeholder relationships effectively.
We think you need these skills to ace Customer Contracts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and commercial operations. Use specific examples that demonstrate your skills in negotiation, compliance, and financial forecasting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the responsibilities listed. Mention your familiarity with contract law and any relevant software tools you have used.
Highlight Key Skills: In your application, emphasise your organisational skills and ability to manage multiple priorities. Provide examples of how you've successfully communicated and collaborated with stakeholders in previous roles.
Showcase Industry Knowledge: If you have experience in SaaS or Professional Services, make sure to mention it. Discuss how this experience has prepared you for the challenges of the Customer Contracts Manager role.
How to prepare for a job interview at Dye & Durham Corporation
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the key aspects of contract management. Be prepared to discuss your experience with drafting, negotiating, and executing contracts, as well as how you've handled compliance and change control in the past.
✨Demonstrate Financial Acumen
Since this role involves budgeting and forecasting, brush up on your financial skills. Be ready to explain how you've contributed to revenue management and pricing strategies in previous roles, and provide examples of how you've tracked financial impacts related to contracts.
✨Showcase Your Communication Skills
As a Customer Contracts Manager, you'll need to liaise with various stakeholders. Prepare to discuss how you've effectively communicated complex contract terms to both customers and internal teams, and share examples of successful negotiations you've led.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in contract management and how you would address them, particularly in relation to compliance and customer satisfaction.
