Account Manager - Remote

Your role as Account Manager is to be responsible for executing the UK sales strategy within clearly defined markets, by targeting existing customers to upsell and cross sell the Company’s products and services. You will take a determined approach to retain and grow the existing customer base, achieving and exceeding revenue targets. This is a UK remote role, with regular travel to client sites and the London office. Ideally, you will be based within the North East/Yorkshire area.

Key Responsibilities

• Serve as the primary point of contact and build long-term, value driven relationships with Dye & Durham customers and deliver exceptional customer experiences on a day-to-day basis.
• Execute strategies & tactics to exceed revenue growth, customer retention, and churn targets.
• Identify and convert upsell, cross-sell, and renewal opportunities to achieve sales objectives.
• Negotiate contracts and close agreements to maximize profits.
• Proactively connect with customers through email, phone, online presentations, and in-person meetings & events to drive revenue growth, product adoption and customer satisfaction.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions and various projects according to customer needs and objectives.
• Effectively communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and report key account metrics including net revenue growth, retention rates and churn risk.
• Monitor and analyse customer usage of our product.
• Work with the wider Sales and Marketing teams to develop strategic marketing plans and ensure KPIs are being met.
• Maintain accurate client records in Salesforce, keeping track of any contract updates and renewals.
• Share feedback with Product teams to ensure we are building with customer front of mind.
• Keep up to date with industry trends, market insights and maintaining a strong professional network.

Skills, Knowledge & Expertise

• Minimum 3+ years of account management, customer success experience and/or sales, customer service in a B2B software environment (SaaS experience beneficial).
• Experience working within a fast-paced, agile environment.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation.
• Have a strong desire and ability to learn the functionality of our products, in order to facilitate effective training and demos to customers and prospects.
• Have excellent self-motivation and passion for exceeding customer expectations.
• Strong communication, collaboration and presentation skills.
• Travel requirements up to 20% (Client trainings, meetings, conferences) to client sites and our offices around the UK.
• Post secondary education in business, accounting, law (or a related field) or equivalent experience in the legal industry (beneficial).

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today.
• We are passionate about solving our customer's challenges.
• Our ideas break boundaries.
• We value different perspectives and encourage dialogue.
• We take ownership and celebrate together.